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SOC Operations (SPX Express) - Operations - Bangkok

Shopee

This role focuses on managing Rework and Return processes, ensuring operational control and problem-solving. The position involves managing workforce performance, coordinating with cross-functional departments, and maintaining compliance with safety standards. The role requires strong analytical skills, spreadsheet proficiency, and the ability to handle operational issues and SLA control. Candidates must be willing to work in a fast-paced environment, handle extended working hours during campaigns, and work mostly in afternoon or night shifts.

Performance Control Tower (Contract) (SPX Express) - Operations - Bangkok

Shopee

This contract role supports the analysis of daily operational data to track Sorting Center throughput and balance Speed, Cost, and Quality. Responsibilities include cleaning raw data, consolidating performance metrics into reports, maintaining dashboards, analyzing data to identify bottlenecks, and tracking SLA metrics. The role also involves providing data insights for operational solutions and supporting project follow-ups. Candidates should have a background in analysis, strong spreadsheet skills, and the ability to work under pressure.

Planning & Control Tower - Ayutthaya (Contract)

Shopee

This Operations role focuses on end-to-end operational processes, analyzing KPIs, and conducting root cause analysis. The position involves supporting manpower planning using models and forecasts to meet operational targets. The team monitors fulfillment rates and prepares productivity reports to improve planning accuracy. Additionally, the role supports the planning and control of warehouse resources like pallets and MHE to ensure readiness for campaigns.

Planning & Control Tower - Head Office (Contract)

Shopee

This role is part of the Operations team at Shopee, which manages the end-to-end operational process from buyer search to product delivery. The Planning & Control Tower position focuses on analyzing and monitoring operational KPIs across the region. The role involves supporting manpower planning using models and volume forecasts to meet targets, monitoring fulfillment rates, and preparing productivity reports. It also includes coordinating with relevant teams to ensure workforce availability and supporting the planning and control of warehouse resources like pallets and MHE to ensure readiness for campaigns.

BPO Management - People

Shopee

This role involves managing the end-to-end recruitment process for office positions. The employee will plan and allocate hiring headcounts to outsourcing vendors, monitor vendor performance, and act as the main point of contact for outsourcing matters. The position requires preparing regular reports for management and proactively generating solutions for issues related to staff and vendors. Key qualifications include a Bachelor's degree in Human Resources or a related field, at least one year of experience in recruitment or vendor management, and a proven track record of high-volume recruitment.

Welfare Internship

Shopee

This internship role focuses on employee welfare and administrative support. Key duties include handling accident cases and coordinating with the Social Security Office, managing medical expense claims with the Finance Team, and administering employee uniforms and stationery. The role also involves supporting group insurance enrollment, managing access cards, and overseeing the end-to-end onboarding and offboarding processes. Candidates must be currently pursuing a Bachelor's or Master's degree, demonstrate proficiency in Google Workspace, and possess strong communication and coordination skills.

Strategic Planning (SPX Express) - Operations

Shopee

This role involves managing SPX's daily supply chain planning by forecasting demand using big data models and managing supply and capacity across teams. The position requires developing insights and strategies for the SPX Operations Team to solve problems related to supply chain planning, optimization, human resources, and cost. Additionally, the role entails managing cross-functional teams to ensure the stable growth of the SPX supply chain.

IT Helpdesk Engineer (Contractor) - Operations - Bangkok

Shopee

The Corporate IT team supports internal employees by delivering seamless IT experiences and responsive helpdesk services. The Helpdesk Engineer implements IT operations according to policy and interprets technical issues on both system and user sides. The role involves providing day-to-day technical support for computers, network devices, and printers, as well as handling asset management and maintaining office network infrastructure. The position requires covering after-office hours and weekends for infrastructure issues.

Sorting Operations Samut Prakan - SPX Express (Contract) - Operations

Shopee

This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.