IT Helpdesk Engineer (Contractor) - Operations - Bangkok - Shopee

The Corporate IT team supports internal employees by delivering seamless IT experiences and responsive helpdesk services. The Helpdesk Engineer implements IT operations according to policy and interprets technical issues on both system and user sides. The role involves providing day-to-day technical support for computers, network devices, and printers, as well as handling asset management and maintaining office network infrastructure. The position requires covering after-office hours and weekends for infrastructure issues.

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers

Troubleshoot and resolve end user application issues, maintain and update technical support documentation

Handle asset management, maintain inventory and liaise with vendors

Maintain and monitor office network infrastructure, IT security and antivirus tools

Perform first level troubleshooting and support for scheduled server backups, system monitoring and reports

Diploma or degree in Computer Sciences, Information Technology or a related field preferred

Minimum 3 years of relevant experience operating in a similar role

In-depth knowledge of computer hardware, software, and OS (Windows and macOS)

Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals

Competent at documenting standard operating procedures and knowledge articles

Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities

Good interpersonal and communication skills to interact effectively at all levels

Strong analytical and troubleshooting skills

Microsoft Certified/CCNA, basic knowledge in Linux server administration