This internship role focuses on employee welfare and administrative support. Key duties include handling accident cases and coordinating with the Social Security Office, managing medical expense claims with the Finance Team, and administering employee uniforms and stationery. The role also involves supporting group insurance enrollment, managing access cards, and overseeing the end-to-end onboarding and offboarding processes. Candidates must be currently pursuing a Bachelor's or Master's degree, demonstrate proficiency in Google Workspace, and possess strong communication and coordination skills.
This role is part of Agoda's Early Careers team, focusing on attracting and hiring interns and graduates. The Campus Recruiter supports hiring activities from application through onboarding. Responsibilities include managing applications, conducting initial screenings, coordinating interviews and assessments, and maintaining accurate records in the applicant tracking system. The role also involves supporting campus events, candidate engagement, and CRM activities while monitoring recruitment progress and pipeline health.
This role involves conducting online onboarding and training sessions for new hires in large groups, focusing on recruitment workflows and communication skills. The position requires designing, summarizing, and enhancing learning materials based on feedback and performance. Additionally, the role includes processing training evaluations to track success and simplifying complex recruitment SOPs into clear, concise documents. The ideal candidate will have a bachelor's degree, 3-5 years of training experience, and proficiency in online learning platforms and instructional design tools.
SPX Express (Shopee) is hiring a Recruitment Training specialist on a contract basis within its Operations team in Bangkok. The role conducts online onboarding and training sessions for large groups of new hires, covering recruitment workflows and communication skills so they can start working quickly and effectively.
Duties include managing training schedules and recruitment registration, preparing and updating training materials, slides, and interactive content for online classes, and coordinating with relevant teams to set up online sessions. Candidates need a bachelor's degree in any field, 0-1 year of training experience, and proficiency with online learning platforms and instructional design tools.
Join Agoda’s Early Careers team as a Campus Recruiter and help us attract and hire talented interns and graduates.
You will support assigned Early Careers hiring activities from application through onboarding. Working closely with Early Careers team, hiring managers, interviewers, and candidates, you will ensure that recruitment processes are well organized, timely, and provide a positive candidate experience. You will own the day-to-day recruitment execution and coordination for assigned roles, while also supporting campus events, candidate engagement, and CRM activities.
What You’ll Do:
* Support hiring-intake discussions by confirming role requirements, candidate profiles, timelines, interview panels, and assessment criteria.
* Manage applications, conduct initial candidate screening, and maintain accurate records in the applicant tracking system.
* Coordinate interviews and assessments with the Recruitment Coordinator team; brief candidates and interviewers, track scorecards, and follow up on feedback.
* Keep candidates informed throughout the process and provide regular progress updates to the Early Careers team.
* Coordinate with recruiters, hiring managers, interviewers, and other stakeholders to keep hiring activity moving.
* Support selection discussions, offer approvals, offer documentation, and candidate follow-up through acceptance or decline.
* Support approved campus recruitment events, career fairs, candidate communications, and CRM activities.
* Monitor recruitment progress, pipeline health, timelines, and key risks.
* Prepare regular hiring updates and escalate issues such as delayed feedback, low pipeline quality, interviewer availability, or timeline risks.
* Contribute to process improvements and a consistent Early Careers candidate experience.
Required Qualifications:
* Experience in recruitment, talent acquisition, campus recruitment, HR coordination, or a related field.
* Strong organizational skills, attention to detail and stakeholder-management skills are preferred.
* Excellent communication and interpersonal skills required.
* Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
* Confidence following up with stakeholders and escalating risks when needed.
* Ability to work independently and collaborate effectively with the Early Careers team.
* Familiarity with applicant tracking systems, recruitment software, or spreadsheets.
* Thai nationality is required, as this role does not support visa sponsorship.
Preferred Qualifications:
* 2–4 years of experience in recruitment, talent acquisition, or campus recruiting.
* Experience recruiting interns, graduates, or other early-career talent.
* Experience coordinating interviews, assessments, career fairs, or recruitment events.
* Experience with CRM, talent-community management, or candidate engagement.
* Experience preparing recruitment reports and tracking hiring progress.
The Merchant Ops Team Lead enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure regulatory compliance. The role involves assessing eligibility for various business use cases and supporting payment channel activations by coordinating with external partners and internal teams to resolve issues and unblock delays. The position requires close collaboration with cross-functional teams, including Compliance, Risk, Product, Sales, and Partnerships, to streamline onboarding and activation processes while ensuring a smooth end-to-end merchant experience.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and talent development practices. .Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of the employees, the People Team is a crucial and rewarding part of the Agoda family.
We are currently seeking to hire a Senior Consultant, Culture, Engagement and Organizational Performance. This role is based in our Bangkok office as part of the Agoda People Development and Performance team. We are a team of professionals who provide systems and data-driven insights to measure, refine, and scale capability development from the individual employee to organizational level, without taking ownership away from employees and their managers.
This role has a global reach. The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda while ensuring that managerial and people processes support our business objectives. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve.
We think about developing capability in broad terms beyond traditional learning and performance management, considering how we define roles and organizational structures, career progression, tools and systems that impact employee experience, engagement, and more. We consider all factors that impact employee and team capability and performance and work collaboratively to develop successful solutions. You will partner with senior managers and subject matter experts for program design, development, and implementation. You will report progress and insights to our most senior management.
In This Role, You’ll Get To
* Work closely with senior stakeholders and colleagues on developing their teams to achieve ambitious business strategies, e.g., new ways to engage with partners, product innovation models, building culture and organization structure, and the necessary work to maintain high standards of performance and high employee engagement
* Use data to inform strategy, track and measure impact of programs tied to business output
* Provide proactive analysis of data to identify patterns and provide actionable recommendations
* Present analysis and insights to senior leadership on relevant talent strategies e.g.:
* Patterns of employee behavior such as attrition, promotion, performance management outcomes,
* Employee sentiment surveys
* Demographic patterns
* Employ innovative methods to scale capability, that go beyond traditional learning, including role and organizational design, process and tools improvement, various learning modalities, etc.
* Be a trusted advisor to leadership and play a critical role in enhancing their effectiveness through assessment, feedback and coaching
* Promote People compliance and operations to minimize regulatory violations and prevent rework
* Lead organizational change initiatives that strengthen adoption of new ways of working, improve employee engagement, and enable sustainable performance outcomes
* Apply change management, stakeholder engagement, and communication strategies to help teams navigate transformation and embed lasting behavioral and cultural change.
What You’ll Need to Succeed
* 8+ years of experience in strategic or management consulting and/or relevant experience in Talent Management and People operations at a multi-national organization
* Undergraduate degree from a top university expected, advanced degrees welcome
* Acute business acumen and understanding of how organizational structures and dynamics relate to execution
* Facilitating and coaching with an ability to clearly articulate messages to a variety of audiences
* Ability to bring business perspectives and facilitate outcomes is critical, and will be magnified with rich experience in HR, particularly in organizational design, onboarding, compensation, business consulting, and data analysis
* Excellent judgement, self-motivated, curious, and trustworthy
* Strong problem-solving and ability to work with data to identify patterns and generate actionable insights
* Excellent communication skills and experience in meeting and presenting to senior executives
* Ownership mindset and ability to meet tight deadlines with a logical, methodical approach to prioritizing tasks and responsibilities.
* Utmost discretion, confidentiality, and professional ethics
* Ability to thrive in a multicultural environment
* Ability to effectively handle ambiguity and adapt in a constantly changing business environment
* Display of humility, flexibility, excellent interpersonal skills, and the ability to lead critical conversations is paramount.
* Flexibility and a sense of humor are a must
****This role is Based in Bangkok****
Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
The Senior Associate WFM Manager is a people leader in role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs.
The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.
The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.
The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.
**ACTIVITIES PERFORMED ON THE JOB:**
* **Coaching and giving feedback:**
* Coaching and providing feedback within WFM (usually one-on-one) constructively and creatively, to enable colleagues to perform at their best.
* Review performance of individuals and team using performance reports/dashboards, observations, buddying, and reviewing system audit reports.
* Manage all underperformance, using the Performance Improvement Plan (PIP) process where appropriate.
* **People leadership:**
* Build healthy and professional relationships with team members.
* Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes.
* Organize team building activities that will engage people in teamwork and create a positive work environment.
* Ensure the team is well supported to perform their day-to-day activities, including:
* ensuring appropriate real-time support is available, taking and managing escalated issues.
* Providing approvals as part of the business process (e.g. absorption).
* Ensure team schedule is maintained to a high standard to provide stakeholder support and manage team requests and unplanned absence, in line with process.
* Provide clarity on performance vs targets, and any other team or group objectives.
* Use reward and recognition as part of motivating the team.
* Conduct team meetings: sharing important information, updates, performance progress, and broader company updates.
* Ensure your team is connected to the company’s WFM objectives and strategy.
* Be an example to the team through behavior, living up to the Agoda values and behavior standards expected of people leaders.
* Collaborate with other departments, working together to enable overall success (e.g. WFM teams, CEG Operations Teams, CEG Teach Team).
* **Reporting & data analysis:**
* Work with data from various sources to analyze and observe performance of CEG SLAs and gain insights as a basis for feedback and change suggestions.
* Prepare and present team performance data, challenges, issues, ideas, and opportunities.
* **Collaboration:**
* Collaborate with local WFM team:
* On team performance: providing updates about the team, traffic, projects, concerns, challenges, and opportunities.
* Participate actively in leadership meetings: share what works well for you, provide feedback and input on decisions or updates, and be open and constructive about what is not working well and how the group can improve.
* Stay up to date with products, news, goals, decisions, projects.
* Collaborate with other teams:
* CEG Operations Leadership and Management.
* CEG GSV.
* **Personal Management:**
* Remain up to date with important company/team/department updates, requirements.
* Act in the best interests of the organization: ensuring that we operate with absolute integrity and compliance with all legal obligations or compliance requirements.
* Be an active and constructive Agoda team member: Always being respectful to others and seeking to be better together.
* Aim to understand, then meet and exceed the expectations agreed with your manager.
**EXPECTATIONS – BEHAVIORS AND VALUES**
**Behavior****Definition**
**_Continuous improvement_**Regularly identify improvement opportunities, quantify them, and follow through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefits.
Embraces and drives change, is open and supportive of improvement opportunities identified by others.
**_Deliver better together_**Collaborates and engages with colleagues and broader Agoda teams to share ideas and learn and work together toward shared ambitions.
Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
**_Enable others` success_**Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
Provides clarity on accountability, goals, and progress.
Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible.
**COMPETENCIES REQUIRED**
**Analytical Ability & Problem Solving**Can visualise, articulate, conceptualise, or solve both complex and uncomplicated problems using the data available.
**Decision making ability**Set a course of action purposely chosen from different alternatives to achieve company objectives.
**Effective communication**(Verbal and written)Delivers, receives, and interprets ideas and information, presents information appropriately to a diverse range of audiences, and influences partner decisions Excel/Power Point Skills
**Flexibility and Agility**Can adjust behavior to new information and changing circumstances. Be open to new ways of doing things and always experiment with new methods. Works effectively in a dynamic environment.
**KPI management**Create and execute a KPI plan designed to help achieve and evaluate success in reaching the company’s goals.
**Listening and influencing**Practice attentive and active listening. Can influence strategies that persuade key stakeholders to take action that will promote shared interests and business goals.
**Process Improvement**Organise, evaluate, plan, and implement improvements in our internal and external processes and practices. Actively work on creating better processes once changes take place.
**Reporting**Be able to confidently give a written account of business metrics, projects, and team performance based on data, observations, or investigations.
**Result driven**Driving high standards to accomplish challenging goals. Works hard to achieve them.
**Time / workload management & prioritization**Creating a work environment where tasks and responsibilities are accomplished successfully within the time available.
**Coaching**Support and develop team members to achieve a specific personal and professional goal by guiding and training.
**Develop and Manage team**Govern and coordinate the team to perform in their job. Learn the skills, potential, and ambitions of the team members and define long term success.
**Operational Planning & Coordination**Create and execute a detailed plan with the aim to provide a clear vision on how the team, department will contribute to the achievement of the company’s strategic goals
**People training**Identify training needs, create, and develop training to help team members with specific knowledge or skills to improve performance in their current roles.
**Presentation**Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
**Team level KPI management**Create and execute a team KPI plan designed to help achieve and evaluate success in reaching the company goals.
**Qualifications, Experience and Trainings required:**
**Qualifications**High level written & verbal language/communication skills. Intermediate or above computer literacy (MS Excel particularly), high level problem solving / analytical reasoning skills. High level stakeholder management skills.
**Experience**6+ years of WFM experience
Experience in coaching and developing, in a technical environment.
Experience in delivering high-level business objectives or initiatives.
**Trainings**OJT, WFM onboarding, RT Onboarding
**Must have:**
* Deep hands-on experience designing and configuring omnichannel routing strategies (email, voice, chat/messaging) using platforms such as Amazon Connect, Genesys Cloud/PureCloud, or equivalent CCaaS/ACD systems.
* Proven ability to build routing logic from the ground up — including skills-based routing, IVR/call flows, queues, priorities, and escalation paths — based on complex, nuanced business requirements.
* Strong understanding of contact center architecture (queues, agent skill profiles, SLAs, overflow/failover logic) and how to translate ambiguous business needs into scalable, technical routing designs.
* Experience integrating routing platforms with CRM/WFM/reporting tools (e.g. Salesforce, Verint, NICE) is a plus.
* Comfortable working directly with engineering/IT teams to implement and troubleshoot routing configurations, and able to independently own technical documentation of routing setups.
We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available.
