This role focuses on managing customer relationships and driving engagement within the Central Group ecosystem. You will be responsible for analyzing customer data to identify trends and opportunities for improvement. The position requires close collaboration with marketing and sales teams to execute effective customer retention strategies. You will also be involved in designing and implementing programs that enhance the overall customer experience and loyalty.

This role focuses on developing and executing comprehensive customer relationship management strategies to drive business growth and operational efficiency. You will lead the CRM team in analyzing market trends and customer data to formulate annual budgets, policies, and development plans that enhance customer retention and loyalty. The position requires overseeing the CRM platform structure and coordinating cross-departmental efforts to ensure seamless customer engagement throughout the lifecycle. You will be responsible for maximizing customer lifetime value and commercial opportunities by monitoring key customer touchpoints and market research. The role involves providing strategic guidance on CRM operations, advising subordinates on performance and career development, and staying current with marketing trends to continuously improve team effectiveness. This is a leadership position requiring strong analytical skills and the ability to align CRM initiatives with broader business objectives.

This role focuses on supporting marketing strategies for Japanese companies in Southeast Asia, a region with a population of 700 million and increasing investment appetite. The position involves moving beyond simple product sales to developing customer retention strategies, long-term relationships, peripheral services, and brand strategies. It requires managing projects in a mixed team of local and Japanese Client Services members, utilizing deep knowledge in Customer & Marketing Technology, Digital Customer, and Marketing & Customer Experience. The role demands leadership in strategy formulation, SI, and change management, specifically addressing the diverse consumer behaviors across Southeast Asian markets.

This role is part of Agoda's Early Careers team, focusing on attracting and hiring interns and graduates. The Campus Recruiter supports hiring activities from application through onboarding. Responsibilities include managing applications, conducting initial screenings, coordinating interviews and assessments, and maintaining accurate records in the applicant tracking system. The role also involves supporting campus events, candidate engagement, and CRM activities while monitoring recruitment progress and pipeline health.

Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division ("New B2B Business") About the role A build role that owns the entire acquisition funnel for the named universe – from top-of-funnel demand generation to the deepest 1:1 account plays – weighted toward ABM depth. You run one tiered account-based motion: 1:1 & 1:few (ABM) where the value is, and a capped 1:many (Lead Gen) engine over the tail of the same named list. The art of the role is allocating finite team capacity across tiers – protecting 1:1 depth (the deep committee deals fund the whole program) while running an efficient 1:many engine. Player-coach: with a two-person team you personally carry the top 3–5 marquee accounts. Expect roughly 60% leadership / 40% own book; the discipline is protecting the leadership half when your own accounts heat up. What you will do * Own the target universe and the full funnel: tier the named list with BD; decide 1:1, 1:few, or 1:many treatment; set goals, capacity allocation across tiers (~70% toward ABM), and operating rhythm. * Run a capped 1:many Lead Gen engine over the tail – templated, archetype-segmented campaigns built with the shared Marketing Ops Specialist, routed cleanly to BD – deliberately bounded so it cannot crowd out the deep work. * Carry the marquee accounts yourself (player-coach); co-own named accounts with BD; guide committee mapping; own the multi-product narrative and land-and-expand path. * Direct bespoke content and exec engagement; build the playbook; define and own account-level and funnel measurement with MarOps/RevOps; lead and grow the team; sell the program internally. What you will need (required) * 6+ years in B2B marketing and/or sales, with 3+ years in ABM or named-account field marketing. * Full-funnel range – you can run both deep 1:1 ABM and scaled 1:many demand generation against a named list, with the judgment to allocate finite capacity (purely high-volume demand gen with no account depth is not the profile). * Player-coach appetite; demonstrated BD partnership; buying-committee fluency; multi-product selling; account + funnel measurement literacy; CRM/MAP fluency; people leadership; comfort building from scratch. Nice to have * Travel/fintech/loyalty/marketplace or partnership-led experience; ABM-platform exposure; self-serve funnels; ITSMA/ABM certification; new-function or post-merger experience. Why 70/30 (best-practice rationale) At the leadership level, 70/30 keeps the function’s identity anchored in depth: the committee deals carry the revenue and are the fragile, hard-to-rebuild capability, while the scaled engine is a controlled feeder rather than a competing P&L. Capping Lead Gen at ~30% of team capacity lets one Marketing Ops Specialist and a bounded automation motion serve the tail without pulling strategists off marquee accounts. Recommended default when the strategic named list is the primary prize. How we will measure success Primary (70%): committee engagement depth, joint account plans adopted, exec milestones, pipeline influenced, multi-product expansion, and deal velocity on strategic accounts. Secondary (30%): qualified pipeline and meetings from the capped 1:many tier, funnel conversion, and graduation of warming tail accounts. Plus team growth and playbook quality.

You will serve as a subject matter expert in the Customer domain, providing deep insights into Salesforce solutions. Your primary focus will be on translating business requirements into functional designs, process flows, and customer journeys. You will lead the design and implementation of creative business solutions for high-profile clients, taking ownership of project delivery and technical architecture. Additionally, you will mentor development teams, manage resource allocation, and ensure the delivery of high-quality solutions throughout the software development lifecycle. As a leader within the team, you will be responsible for optimizing staff utilization and fostering a collaborative environment. You will build strong relationships with key stakeholders and sponsors, while actively contributing to the firm's growth through RFP and proposal support. This role requires a commitment to continuous learning and the ability to adapt to the dynamic consulting lifestyle, including domestic and international travel.

You will serve as a subject matter expert in Digital Sales and Marketing Automation, leveraging Salesforce solutions to drive client success. Your role involves translating complex business requirements into functional designs and process flows, including customer journeys and prototyping. You will lead the implementation of creative business solutions for iconic brands, taking ownership of project delivery and ensuring high-quality configuration and testing. Additionally, you will collaborate with cross-functional teams to support RFP responses and build strong relationships with key stakeholders. This position requires a proactive approach to solving challenging problems and a commitment to continuous learning. You will work closely with digital experts across disciplines to innovate and deliver impactful results. The role demands a client-focused mindset and the ability to adapt to the dynamic consulting environment, including travel for project assignments.

This role serves as the operational backbone for the Merchant Digital Solutions business unit, focusing on building and running the systems that drive the sales team's performance. You will bridge the gap between sales strategy and daily execution by owning the CRM, data integrity, and standard operating procedures that enable the sales force to operate efficiently. The position requires a strategic thinker who can turn complex data into actionable insights and design workflows that remove friction for sales representatives. You will be responsible for maintaining Salesforce as the single source of truth, ensuring pipeline hygiene, and defining funnel-stage definitions. Additionally, you will lead the operational rhythm by coordinating pipeline reviews and forecast calls, while acting as the central point of contact for cross-functional initiatives involving Product, Marketing, and Finance. This role is ideal for a professional who thrives in a fast-paced environment and enjoys solving complex operational challenges.

Join Agoda’s Early Careers team as a Campus Recruiter and help us attract and hire talented interns and graduates. You will support assigned Early Careers hiring activities from application through onboarding. Working closely with Early Careers team, hiring managers, interviewers, and candidates, you will ensure that recruitment processes are well organized, timely, and provide a positive candidate experience. You will own the day-to-day recruitment execution and coordination for assigned roles, while also supporting campus events, candidate engagement, and CRM activities. What You’ll Do: * Support hiring-intake discussions by confirming role requirements, candidate profiles, timelines, interview panels, and assessment criteria. * Manage applications, conduct initial candidate screening, and maintain accurate records in the applicant tracking system. * Coordinate interviews and assessments with the Recruitment Coordinator team; brief candidates and interviewers, track scorecards, and follow up on feedback. * Keep candidates informed throughout the process and provide regular progress updates to the Early Careers team. * Coordinate with recruiters, hiring managers, interviewers, and other stakeholders to keep hiring activity moving. * Support selection discussions, offer approvals, offer documentation, and candidate follow-up through acceptance or decline. * Support approved campus recruitment events, career fairs, candidate communications, and CRM activities. * Monitor recruitment progress, pipeline health, timelines, and key risks. * Prepare regular hiring updates and escalate issues such as delayed feedback, low pipeline quality, interviewer availability, or timeline risks. * Contribute to process improvements and a consistent Early Careers candidate experience. Required Qualifications: * Experience in recruitment, talent acquisition, campus recruitment, HR coordination, or a related field. * Strong organizational skills, attention to detail and stakeholder-management skills are preferred. * Excellent communication and interpersonal skills required. * Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment. * Confidence following up with stakeholders and escalating risks when needed. * Ability to work independently and collaborate effectively with the Early Careers team. * Familiarity with applicant tracking systems, recruitment software, or spreadsheets. * Thai nationality is required, as this role does not support visa sponsorship. Preferred Qualifications: * 2–4 years of experience in recruitment, talent acquisition, or campus recruiting. * Experience recruiting interns, graduates, or other early-career talent. * Experience coordinating interviews, assessments, career fairs, or recruitment events. * Experience with CRM, talent-community management, or candidate engagement. * Experience preparing recruitment reports and tracking hiring progress.

This role involves managing customer orders and tracking their progress through internal systems such as SAP and order tracking tools. The position requires handling customer complaints within the CRM system and ensuring that products meet customer conditions at Q-Care. You will coordinate closely with factories to ensure timely delivery of goods to the final customer.