You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This role involves leading teams responsible for Tier 1 Help Desk services, Tier 0 self-service and knowledge foundations, and Global People Relations Services. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. This position is based in Bangkok, and Agoda provides relocation support for successful candidates who are not currently located in Bangkok.

You will lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role responsible for shaping how employees and managers access support across a wide range of People topics—from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This position is based in Bangkok, with relocation support provided for successful candidates not currently located in Bangkok. The role requires a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. You will lead the teams responsible for People Help Desk / Tier 1 services, Tier 0 / self-service and knowledge foundations, and Global People Relations Services, including case governance and specialist support for complex employee relations matters. You will establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. You will also enable digital, conversational, and AI-supported service delivery, partnering with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.

The HR Business Partner for the Commercial function will serve as a strategic partner to Agoda's Supply and Strategic Partnerships teams. This role involves driving people strategies and supporting organizational effectiveness to align with business objectives. The successful candidate will work closely with business leaders and People Centers of Excellence to deliver on people priorities and support the company's evolving needs. In this position, you will define and deliver a compelling People Roadmap that addresses both company-wide priorities and the unique needs of specific departments. You will use data and insights to inform decision-making and track the impact of people initiatives. Additionally, you will serve as a change agent, leading talent identification, retention, and development efforts to build a strong leadership bench.

Join KBTG, the technology arm of KBank, to drive data-driven HR initiatives that enhance workforce planning and talent development. You will be responsible for maintaining and validating employee data, analyzing HR metrics to generate actionable business insights, and supporting compensation & benefits processes. This role involves translating business requirements into technical specifications, monitoring data quality, and supporting HR system enhancements and user training. You will work closely with internal teams to resolve data issues and identify opportunities to optimize HR processes and data management strategies. As an HR Specialist focusing on C&B and Data Analytics, you will play a key role in supporting salary reviews, benchmarking, and reporting. You will also contribute to the successful rollout of HR systems and ensure smooth user adoption through training and UAT support. This hybrid position offers the opportunity to work on impactful projects within a world-class fintech environment.

Join KBTG, the technology arm of KBank, to drive data-driven HR initiatives that empower workforce planning and talent development. You will be responsible for maintaining and validating critical employee data, including skills, HR records, and compensation information. The role involves analyzing HR metrics to generate actionable business insights through reports and dashboards, while also supporting the end-to-end compensation and benefits lifecycle. Additionally, you will collaborate with internal teams to ensure data quality and support system enhancements, user training, and system rollouts. This position requires a strong blend of HR expertise and technical proficiency. You will translate complex business requirements into clear technical specifications for HR systems and actively participate in User Acceptance Testing (UAT). The role demands a proactive approach to identifying process improvements and managing stakeholder relationships across the organization.

This role focuses on leading the strategic transformation of human resources functions through the integration of artificial intelligence and advanced digital tools. You will drive initiatives to modernize HR processes, enhance employee experience, and optimize workforce management. The position requires a visionary approach to leveraging technology for operational efficiency and data-driven decision-making. You will collaborate with cross-functional teams to implement innovative solutions that align with organizational goals and industry best practices. You will be responsible for designing and executing a comprehensive HR transformation roadmap that incorporates AI capabilities. This includes automating routine tasks, developing predictive analytics for talent management, and creating scalable systems for recruitment and performance management. The role demands strong leadership skills to guide stakeholders through change management and foster a culture of continuous improvement. Success in this position requires a deep understanding of both HR principles and emerging technological trends.

This role is part of the People Help Desk team, supporting Level 1 service requests from employees. The analyst serves as the first point of contact for inquiries via email, chat, and Zendesk. Responsibilities include managing the help desk queue, diagnosing and categorizing requests, executing routine transactions, and maintaining the knowledge base. The position requires identifying patterns in tickets to recommend process improvements and communicating with empathy to ensure a positive employee experience. The role involves exposure to various HR domains such as HRIS data, onboarding, benefits, and time & attendance.

This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and career development. Responsibilities include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions. The position requires a strategic mindset to design and improve talent practices and tools.

This role is based in Bangkok and involves partnering with HR Business Partners and business leaders to analyze talent needs and support effective people decisions. The consultant will contribute to performance management, talent reviews, succession planning, and organizational design. The position requires using data to identify talent patterns and risks, facilitating discussions with stakeholders, and developing practical guidance for talent processes.

This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.