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[GSD] Lead, People Tech Operation Excellence (Bangkok Based, relocation provided)

Agoda

Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers. The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.

Technical Operations Engineer

Trustonic

Trustonic is hiring a Technical Operations Engineer in Bangkok to join its Technical Operations team supporting a global smartphone locking and device financing platform. The role involves executing mobile device testing and certification, creating and maintaining customer accounts and OEM tenant setups, completing provisioning activities, and processing customer service requests within SLAs using Zendesk and JIRA. The engineer will also help test new automation and GenAI tools, provide feedback to improve processes, and maintain operational documentation and SOPs. Candidates should be detail-oriented problem solvers with experience in technical support, NOC, technical operations, device testing or provisioning in an SLA-driven environment. A technician/technologist certification or bachelor's degree is required, along with fluent English, basic understanding of SaaS/cloud platforms and APIs, and ideally some Bash or Python scripting and familiarity with mobile technologies.

Integration Manager – People Tech (Bangkok Based, relocation provided) [SHP]

Agoda

Agoda is hiring an Integration Manager for its People Tech team in Bangkok, with relocation provided. The role sits within the Global Service Delivery (GSD) team and focuses on Workday integrations and payroll integration projects that support HR and People operations globally. The manager will lead a team of SMEs, own the payroll integration roadmap, and partner with Payroll, FinSys, People Technology, and BI Dev stakeholders to deliver end-to-end solutions. The position requires at least 8 years of hands-on Workday Integrations experience, team leadership experience, and a proven track record leading payroll integration rollouts using PECI. Candidates should have strong expertise with Workday Studio, EIB, Core Connectors, PECI, BIRT, RaaS, and REST/SOAP API-based integrations, plus solid knowledge of Workday Core HCM, Business Processes, Security, and system configuration. Fluency in written and spoken English is required.

Senior Solution Delivery Manager

Trustonic

The Senior Solution Delivery Manager leads regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC, combining technical expertise, customer leadership, and people management. The role shapes regional strategy, leads complex customer engagements, supports onboarding and adoption, manages technical escalations, and improves delivery processes, playbooks, and customer engagement. The successful candidate will have experience leading technical customer-facing teams, managing complex enterprise customer rollouts, and delivering API integrations and secure solutions. Familiarity with device locking, OEM integration, software update management, device security, SaaS, or systems integration is required or desirable, along with strong stakeholder management, commercial judgment, communication, and team-development skills. The role includes approximately 25–40% travel.

Sales Engineer

Trustonic

Trustonic is seeking a Sales Engineer to partner with commercial teams across APAC and provide technical expertise throughout the sales cycle. The role covers discovery, qualification, solution design, demonstrations, technical proposals, implementation handover, customer meetings, trade shows, and approximately 25–40% travel. The successful candidate will work with Sales, Product, Engineering, and Delivery teams, design solutions spanning device locking, SaaS, APIs, cloud platforms, and secure technologies, and translate customer requirements into scalable proposals. Relevant experience includes sales engineering, pre-sales, solutions engineering, technical consulting, enterprise customers, APIs, webhooks, cloud architectures, SaaS, or the smartphone, mobile, telecoms, and device-manufacturing ecosystems.

Workday Security Specialist, People Tech (Bangkok-based, relocation provided)

Agoda

Agoda is hiring a People Technology Security Specialist to strengthen the security framework across its People Team platforms, with a primary focus on Workday (HRIS) and related systems such as Greenhouse, Zendesk, and Tableau. The role owns security architecture, access controls, and role-based permissions, while partnering with IT Security, audit, Data Privacy, and Employee Relations teams to support SOX and GDPR compliance and drive process improvements. The position requires 2+ years of project management experience and proven hands-on Workday security implementation, including cross-platform access control design and GDPR compliance. Candidates should have strong communication and analytical skills, familiarity with Scrum/Agile, and English proficiency. Workday security certifications, SOX-regulated environment experience, and exposure to Greenhouse, Zendesk, or Tableau are advantageous.

Global Mobility Analyst (Bangkok Based, 6 Months Contract)

Agoda

Agoda is hiring a Global Mobility Analyst on a 6-month fixed-term contract based in Bangkok, within the People and Organization Development team. The role supports day-to-day global mobility operations for assigned departments, including end-to-end relocation logistics, visa coordination, employee queries, schooling support, audits, reporting, and process improvement initiatives. The position suits early-career professionals with a Bachelor's degree in HR, Business, or a related field. Candidates need strong organizational and communication skills in English, an analytical mindset with Excel proficiency, and the ability to manage high-volume work. Experience with Workday, Greenhouse, Zendesk, or HR operations is a plus.

Technical Support Engineer

Trustonic

Trustonic is hiring a Technical Support Engineer to join its global product organisation, resolving complex technical issues across production and non-production environments and owning customer cases from a global support queue. The role collaborates cross-functionally with engineering, product, and support teams, applies Knowledge-Centred Support (KCS) methodology, authors knowledge base articles, contributes to product testing, and improves customer-facing documentation in Wiki and Zendesk. Candidates should have demonstrable technical support experience, fluent English, and working knowledge of SQL databases, Linux (SSH keys and certificates), Git, APIs, basic BASH or Python scripting, and AWS. Experience with JIRA and Zendesk, exposure to mobile technologies, and a Bachelor's degree or equivalent are preferred. The position is full-time and remote.

People Tech Security (Workday) Specialist(Bangkok-based, relocation provided)

Agoda

This role focuses on strengthening the security framework for the People Team, specifically ensuring secure access and data governance within Workday (HRIS). The specialist supports related systems like Greenhouse (ATS), Zendesk, and Tableau. Responsibilities include designing secure access controls, maintaining compliance with GDPR and other regulations, supporting SOX audits, and driving process improvements for people data handling workflows. The position requires close collaboration with IT Security, Data Privacy, and HR teams to align security practices with business needs.