This role is part of the People Help Desk team, supporting Level 1 service requests from employees. The analyst serves as the first point of contact for inquiries via email, chat, and Zendesk. Responsibilities include managing the help desk queue, diagnosing and categorizing requests, executing routine transactions, and maintaining the knowledge base. The position requires identifying patterns in tickets to recommend process improvements and communicating with empathy to ensure a positive employee experience. The role involves exposure to various HR domains such as HRIS data, onboarding, benefits, and time & attendance.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
We are looking for a Junior Project Manager to support Workday data migration and acquisition projects.
You do not need previous Workday experience. We will provide training and support.
You will help coordinate activities, track deadlines,maintain project documentation, and work with HR, IT, Payroll, Finance, vendors, and other stakeholders to ensure employee data is prepared and migrated accurately.
In this role, you will:
* Support Workday data migration projects from planning through go-live.
* Help collect, review, clean, and validate employee data.
* Maintain project plans, timelines, action logs, risk logs, and issue trackers.
* Coordinate meetings and follow up on agreed actions.
* Support data mapping and identify missing or incorrect information.
* Help coordinate testing and track data issues and defects.
* Support cutover planning and go-live activities.
* Assist with post-go-live support and issue tracking.
* Prepare meeting notes, status updates, presentations, and project documentation.
* Work with stakeholders from HR, HRIS, IT, Payroll, Finance, vendors, and acquired companies.
* Support user communications, training materials, FAQs, and other change activities.
* Help document lessons learned and improve project processes.
What You’ll Need
* 1–3 years of experience in project coordination, HR, IT, business operations, data administration, or a related area.
* Good organizational and time-management skills.
* Strong attention to detail.
* Experience tracking tasks, deadlines, and project activities.
* Comfortable working with spreadsheets and structured data.
* Good written and verbal communication skills.
* Ability to work with different teams and follow up on actions.
* Ability to manage multiple priorities.
* Willingness to learn Workday and HR technology.
* Bachelor’s degree in Business, HR, IT, or a related field, or equivalent experience.
* Fluency in English.
It’s Great If You Have
* Experience supporting a project, system implementation, acquisition, or process improvement initiative.
* Experience with employee data, HR systems, payroll, or reporting.
* Experience using Excel, Google Sheets, Jira, Asana, or similar tools.
* Interest in Workday,data migration, and People Technology.
* Experience working with international teams or external vendors.
Bangkok, Thailand; hybrid, 2 days on-site per weekNot specified
The Office & People Specialist is EarnIn’s hybrid local point of contact in Bangkok for employee support, site operations, and program coordination. The role includes Day 1 onboarding, employee relations triage, performance management support, immigration coordination, training, vendor and office management, employee events, and assistance with local recruiting and global People programs.
Candidates need at least three years of experience in HR, People Operations, or a similar role in a fast-paced technology environment. The posting also requires a relevant bachelor’s degree or equivalent, practical knowledge of Thai labor and immigration laws, HRIS and Google Workspace proficiency, strong English communication, confidentiality, sound judgment, and the ability to work independently and collaboratively.
Agoda is hiring a Lead for People Technology Operational Excellence within its Global Service Delivery (GSD) team in Bangkok, with relocation provided. The role owns HRIS service operations covering Tier 2+ tickets, change requests, and data access requests, turning operational data into priorities and driving process improvements. Responsibilities include monitoring SLAs, building dashboards, standardizing SOPs, and coordinating change requests with HRIS specialists and project managers.
The position requires 8+ years of experience in HRIS or IT service operations, hands-on ticketing tool experience (Jira Service Management, ServiceNow, or Zendesk), strong data analytics skills, and experience creating SOPs and defining service metrics. Workday experience, SQL, and ITIL/Lean/Six Sigma knowledge are nice to have.
