Bangkok, Thailand
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Listing record updated: October 16, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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Trustonic is hiring a Technical Support Engineer to join its global product organisation, resolving complex technical issues across production and non-production environments and owning customer cases from a global support queue. The role collaborates cross-functionally with engineering, product, and support teams, applies Knowledge-Centred Support (KCS) methodology, authors knowledge base articles, contributes to product testing, and improves customer-facing documentation in Wiki and Zendesk.
Candidates should have demonstrable technical support experience, fluent English, and working knowledge of SQL databases, Linux (SSH keys and certificates), Git, APIs, basic BASH or Python scripting, and AWS. Experience with JIRA and Zendesk, exposure to mobile technologies, and a Bachelor's degree or equivalent are preferred. The position is full-time and remote.
Resolve complex technical issues across production and non-production environments
Own and troubleshoot customer cases from a global support queue
Provide clear, timely updates and proactively manage customer expectations
Collaborate cross-functionally to deliver high-quality, seamless customer experiences
Author, publish, and continuously improve knowledge base articles
Demonstrable years of relevant technical support experience
Fluent English (written and spoken)
SQL databases, Linux (SSH keys & certificates), Git, APIs
Basic scripting (BASH or Python) and working knowledge of AWS
Bachelor's Degree or equivalent experience
Exposure to mobile technologies; experience with JIRA and Zendesk
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