Position overviewPosted 1 week ago
Technical Operations Engineer
Trustonic →full-timeNot specified
Bangkok, Thailand
Compensation
THB 35,000 - THB 60,000
THB / month
Estimated range. Confirm compensation with the employer.
Current listing check
We check listings for employer identity, role clarity, and application links before publishing.
Listing record updated: October 16, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
AI Resume Fit Analysis
Quick viewWondering if your experience matches this role? Upload your CV to see matched skills, a fit score, and areas to develop.
About the position
Trustonic is hiring a Technical Operations Engineer in Bangkok to join its Technical Operations team supporting a global smartphone locking and device financing platform. The role involves executing mobile device testing and certification, creating and maintaining customer accounts and OEM tenant setups, completing provisioning activities, and processing customer service requests within SLAs using Zendesk and JIRA. The engineer will also help test new automation and GenAI tools, provide feedback to improve processes, and maintain operational documentation and SOPs.
Candidates should be detail-oriented problem solvers with experience in technical support, NOC, technical operations, device testing or provisioning in an SLA-driven environment. A technician/technologist certification or bachelor's degree is required, along with fluent English, basic understanding of SaaS/cloud platforms and APIs, and ideally some Bash or Python scripting and familiarity with mobile technologies.
Responsibilities
Execute mobile device testing and certification to meet quality and operational standards
Create, configure and maintain customer accounts and OEM tenant setups
Complete provisioning activities and lifecycle updates for new and existing customers
Process short, low-complexity customer service requests within agreed SLAs
Test new automation, scripts and GenAI tools and provide feedback to improve processes
Requirements
Experience in technical support, NOC, technical operations, device testing, provisioning or similar environment
Experience in a high-volume, fast-paced, SLA-driven environment
Experience using ticketing or service management tools such as Zendesk or JIRA
Basic understanding of SaaS or cloud-based platforms and APIs
Technician/Technologist certification or Bachelor's Degree or equivalent experience; fluent English
Nice to have
Basic scripting knowledge in Bash and/or Python
Understanding of mobile technologies and mobile device testing
Familiarity with KCS or other documentation methodologies
Share this job
Job listings are sourced from company websites and career pages. Learn more about how we source jobs.
Bangkok Jobs is not affiliated with the hiring companies. Please verify all job details directly with the employer before applying. We are not responsible for the accuracy of job postings or hiring decisions.