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Customer Success Manager

Recruitis

Recruitis is hiring a Customer Success Manager on behalf of a well-funded enterprise software client whose platform helps multi-site restaurant groups streamline operations, lift revenue per location, and improve guest experience. The role owns a portfolio of enterprise and mid-market restaurant accounts from post-onboarding onward, serving as the trusted contact for owners, operators, and store managers. Key duties include driving renewals, expansion, and retention by identifying upsell opportunities across modules, locations, and licenses; managing the expansion pipeline with Sales; running commercial negotiations; monitoring account health and churn risk; running ROI-focused QBRs; advocating customer feedback internally; and helping build CS playbooks and processes. Candidates need 5 years in Customer Success, Account Management, or SaaS Sales with proven B2B SaaS renewals and upsell experience.

Senior Solution Delivery Manager

Trustonic

The Senior Solution Delivery Manager leads regional Pre-Sales, Customer Onboarding, and Technical Account Management teams across APAC, combining technical expertise, customer leadership, and people management. The role shapes regional strategy, leads complex customer engagements, supports onboarding and adoption, manages technical escalations, and improves delivery processes, playbooks, and customer engagement. The successful candidate will have experience leading technical customer-facing teams, managing complex enterprise customer rollouts, and delivering API integrations and secure solutions. Familiarity with device locking, OEM integration, software update management, device security, SaaS, or systems integration is required or desirable, along with strong stakeholder management, commercial judgment, communication, and team-development skills. The role includes approximately 25–40% travel.

Customer Support Manager - Makro Home Care at Unilever

Unilever

Unilever is hiring a Customer Support Manager for its Home Care division, based in Bangkok, to manage the Makro account within Modern Trade. The role owns customer business plans, leads annual commercial negotiations, and drives turnover, market share, profitability, and execution targets through joint business planning and cross-functional collaboration with Marketing, Supply Chain, Finance, and Customer Operations. The position requires at least 3 years of experience in sales, modern trade, key account management, or customer development, with strong negotiation, commercial, and analytical skills. Preferred background includes FMCG experience, managing national key accounts, leading Joint Business Planning processes, and knowledge of category management and customer profitability.

Customer Support Manager - Central Food Wholesales Home Care at Unilever

Unilever

Unilever is hiring a Customer Support Manager based in Bangkok for its Home Care business within Central Food Wholesales (Modern Trade). The role develops and executes customer business plans, leads commercial negotiations, manages Joint Business Planning, drives sales turnover, market share, and profitability, manages trade investments and promotions, ensures flawless in-store execution, and collaborates cross-functionally with Marketing, Supply Chain, Finance, CSP, and Customer Operations. The position requires a minimum of 3 years of experience in Sales, Modern Trade, Key Account Management, or Customer Development, along with strong negotiation, commercial/financial acumen, P&L management, and analytical skills. Preferred qualifications include FMCG experience, managing national key accounts, Joint Business Planning, and category management knowledge.

Sales Engineer - Security System

Johnson Controls

Johnson Controls is hiring a Sales Engineer for its Fire Control Security (CFS) solutions business in Bangkok. The role focuses on identifying and pursuing new sales opportunities, conducting site visits and audits, preparing sales presentations and proposals, and tracking activities in CRM. The position collaborates with engineering and technical teams to ensure proposed solutions are feasible and compliant, while building long-term customer relationships. Candidates need more than five years of direct sales experience selling CFS solutions in the construction or building market, strong technical knowledge of CFS systems, and the ability to forecast pricing and prepare quotations. Proficiency in English, solid negotiation and analytical skills, and computer literacy (MS Excel, MS Word; CAD is an advantage) are required. Possession of a car is an advantage.

Regional Manager, Social Media Operations

Agoda

The Regional Manager, Social Media Operations leads Agoda’s social care and online reputation operations across markets, sites, and vendor partners. The role sets global strategy, operating standards, and procedures for public and private social channels while managing service quality, scalability, cost, crisis response, performance reporting, and team development. The successful candidate will bring 10+ years of progressive leadership in large-scale social care operations, strong operational and analytical skills, and experience developing managers and resilient teams. Working knowledge of social media listening, engagement, and case-management tools such as Sprinklr, Sprout Social, or Meltwater, plus SQL, is required.

T&T Manager - Customer Strategy & Design - Japanese Client Services - SEA

Deloitte

This role focuses on supporting marketing strategies for Japanese companies in Southeast Asia, a region with a population of 700 million and increasing investment appetite. The position involves moving beyond simple product sales to developing customer retention strategies, long-term relationships, peripheral services, and brand strategies. It requires managing projects in a mixed team of local and Japanese Client Services members, utilizing deep knowledge in Customer & Marketing Technology, Digital Customer, and Marketing & Customer Experience. The role demands leadership in strategy formulation, SI, and change management, specifically addressing the diverse consumer behaviors across Southeast Asian markets.

Customer Solutions Consultant, Platform, Strategic Pursuits, Google Cloud (English, Thai)

Google

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. In this role, you will partner with business teams to differentiate Google Cloud Platform (GCP) to the customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics, etc. You will blend business expertise, market knowledge and direct technical engagement to show the value of GCP portfolio. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Senior Product Designer – CEG (Bangkok – Based, Relocation Provided)

Agoda

Agoda is hiring a Senior Product Designer for its Customer Experience Group (CEG) Consumer team in Bangkok, with relocation provided. The role focuses on designing self-service tools that help customers resolve booking issues, reducing friction and frustration across Agoda's products. The designer will collaborate with product managers, 6-8 engineers, researchers, and cross-functional partners to drive discovery, define requirements, and deliver solutions. The position requires 6+ years of full-time UX/Interaction design experience for digital or web-based products, with in-house experience highly preferred. Candidates should have a track record of crafting sophisticated flows and customer journeys, thinking at a system level, and balancing multiple priorities in a fast-paced environment. The role follows a hybrid work model (3 days in office, 2 days WFH per week).