Bangkok, Thailand
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Listing record updated: October 21, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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Agoda is hiring a Senior Product Designer for its Customer Experience Group (CEG) Consumer team in Bangkok, with relocation provided. The role focuses on designing self-service tools that help customers resolve booking issues, reducing friction and frustration across Agoda's products. The designer will collaborate with product managers, 6-8 engineers, researchers, and cross-functional partners to drive discovery, define requirements, and deliver solutions.
The position requires 6+ years of full-time UX/Interaction design experience for digital or web-based products, with in-house experience highly preferred. Candidates should have a track record of crafting sophisticated flows and customer journeys, thinking at a system level, and balancing multiple priorities in a fast-paced environment. The role follows a hybrid work model (3 days in office, 2 days WFH per week).
Running discovery phases and helping define product requirements
Testing prototypes and hypotheses with users to collect feedback
Presenting work to peers and leadership, async and in-person
Participating in weekly design critiques, workshops, all hands, and squad meetings
Championing cohesion and consistency in UX design across products and features
6+ years of full-time experience as a UX/Interaction designer for digital or web-based products; in-house designer experience highly preferred
Track record of crafting sophisticated flows and customer journeys
Ability to think and craft at a system level, not just interface elements or pages
Strong soft skills: listening, negotiating, decision-making
Ability to balance multiple priorities and deliver in a fast-paced, dynamic environment
In-house designer experience
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