Bangkok, Thailand
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Listing record updated: October 17, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The employer is recruiting a Customer Success Manager for a product company that builds enterprise software for multi-site restaurant groups. The role owns a portfolio of enterprise and mid-market restaurant accounts, focusing on renewals, expansion, and retention rather than support.
Responsibilities include managing customer relationships post-onboarding, driving renewals and upsells, uncovering operational pain points, monitoring account health, running QBRs, and feeding structured customer feedback into Product and Engineering. Candidates need around 5 years in Customer Success, Account Management, or SaaS Sales, with a track record in B2B renewals and upsells, strong discovery skills, and commercial confidence.
Own the relationship with enterprise and mid-market customers from post-onboarding onwards
Drive renewals and expansion across modules, locations, and licenses alongside Sales
Uncover operational, financial, and workflow problems and translate them into value propositions
Monitor usage, adoption, and engagement; spot churn risk early and run QBRs
Advocate internally by bringing structured customer feedback to Product and Engineering
5 years in Customer Success, Account Management, or SaaS Sales
Proven experience with renewals, upsells, or cross-sells in a B2B SaaS environment
Strong discovery skills to surface real problems
Commercial confidence with ability to negotiate and influence without escalation
Comfort juggling multiple accounts and competing priorities
Background in restaurant tech, hospitality, POS, payments, or operations software
Familiarity with CRM and CS tooling, and a data-driven approach to prioritisation
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