The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.

Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company operational standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will act as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex service plans in simple terms. The role involves operating front-office systems for activations and managing various payment methods. Success in this position requires strong teamwork, adaptability, and a commitment to maintaining a positive brand image.

You will lead a team of Payment & Operations Support Specialists, focusing on high-quality customer service for payment solutions. Your role involves managing escalations, manual processing of payments and refunds, and ensuring compliance to prevent financial loss. You will also analyze operational data to drive continuous improvement and mentor new team members. This position requires strong expertise in payment operations, financial services, and data analysis. You will act as a subject-matter expert to resolve complex payment issues and partner with various stakeholders to optimize processes. The role demands a proactive approach to identifying compliance opportunities and implementing targeted action plans. You will oversee traffic distribution, reporting, and analysis using tools like Excel, SQL, and Tableau. The team operates with a strong sense of collaboration, supporting each other through regular meetings and training sessions. You will be responsible for driving talent growth and maintaining high standards of team performance and wellbeing.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will also collaborate closely with the team to achieve store targets and maintain a positive brand image. Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will operate front-office systems for activations and price plan changes while verifying customer documents for legal compliance. Additionally, you will manage payments accurately and execute daily operational procedures to ensure a smooth customer experience.

This role is part of Unilever Food Solutions, focusing on Free Chefs to love what they do. The position acts as a key link between Unilever, wholesalers, distributors, and foodservice operators. The primary objective is to drive sustainable sales growth and market share expansion across Central Food Wholesale accounts. The role involves managing assigned accounts, executing category and promotional plans, and ensuring excellent in-store execution. Key activities include building strong relationships with decision makers, conducting business reviews, and supporting Joint Business Planning. The position also requires working with distributor sales teams, monitoring market trends, and preparing sales forecasts.