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Guest Service Agent

Minor International

The Guest Service Agent at Anantara Siam Bangkok Hotel is responsible for delivering warm, personalized, and professional service throughout the guest journey, from arrival to departure. The role handles check-in and check-out, guest enquiries, requests, and concerns while ensuring a seamless experience in line with Anantara's luxury hospitality standards. Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, founded in 2001 in Thailand and expanded across multiple international destinations. The position is based at Anantara Siam Bangkok Hotel and is offered on a full-time basis.

Customer Success Manager (TH)

Xendit

Xendit is hiring a Customer Success Manager to support its Thailand-based clients on its enterprise payments platform. The role owns the post-go-live customer lifecycle for a portfolio of English- and Thai-speaking accounts, driving product adoption, resolving day-to-day issues, and identifying growth opportunities. The CSM works with technical and business stakeholders, coordinating with Product, Engineering, and Commercial teams to support solutioning and improve client outcomes. The position suits someone earlier in their Customer Success career with working knowledge of payments and alternative payment methods in Southeast Asia. Required qualifications include 3–5 years in Customer Success or Account Management within B2B SaaS, fintech, or payments, familiarity with APIs and payment flows, and business-proficient English and Thai communication skills.

Guest Service Agent

Minor International

This full-time Guest Service Agent position is based at Anantara Riverside Bangkok Resort in Bangkok, Thailand. The agent anticipates guest needs, handles inquiries and complaints, processes check-in and check-out, manages room assignments, and handles billing and payments. The role also coordinates with Housekeeping and other departments, maintains guest records, follows up on satisfaction issues, and promotes hotel facilities and services. Candidates should hold a bachelor’s degree in Hospitality Management, Tourism, or a related field. At least one year of Front Office or Guest Service experience in a luxury hotel is preferred. The position requires strong communication, interpersonal, problem-solving, and customer service skills, a friendly and professional manner, and the ability to manage multiple tasks under pressure. Additional languages are advantageous, and the schedule includes shifts, weekends, and public holidays.

Customer Service Vendor Manager (Based in Bangkok or Kuala Lumpur)

Agoda

Agoda is hiring a Customer Service Vendor Manager to join its Customer Experience Group (CEG) in Bangkok, with Kuala Lumpur also listed as a possible location. The role owns the relationship with outsourced customer service vendor(s), managing performance, costs, compliance, and escalations while partnering with internal teams such as Workforce Management, Technology, and People. The manager drives strategic planning, KPI alignment, staffing optimization, and project rollouts impacting vendor operations. The position requires at least four years of experience managing projects in call center or vendor management, including supervisory and communication responsibilities. A degree in any discipline is required, with COPC certification considered a plus. The role suits candidates with strong data analysis, strategic thinking, and project leadership skills.

Guest Service Agent

Minor International

The Guest Service Agent works at Anantara Riverside Bangkok Resort, part of the Anantara Hotels & Resorts luxury brand under Minor Hotels. The role is a key hotel representative creating first impressions for guests, acting as information provider, problem solver, salesperson and coordinator. Key duties include handling guest inquiries, having complete knowledge of room types, rates, food and beverage outlets, spa and health club and other Minor Hotels properties, processing check-ins, check-outs, room assignments, room changes and late check-out requests, activating and reissuing room keys, verifying billing and rates, coordinating with Housekeeping on room status, and maintaining guest satisfaction follow-up. The agent must follow company policies, attend shift briefings and training, and work closely with all hotel departments.

Case/incident management - operation

JLL

The role handles case and incident management operations for customer service requests. Responsibilities include identifying customer problems, providing support or solutions, escalating complex issues, logging requests and reported issues, tracking resolutions, recording responses within defined times, and following up until problems are solved. The position requires a bachelor's degree in any field; new graduates are welcome. At least three years of customer service or call-center experience is preferred. Applicants need good English communication, problem-solving and customer service management skills, strong organizational and administrative abilities, and availability for six-day rotating shifts in Bangkok.

Guest Service Center Agent

Minor International

The Guest Service Center Agent at Avani Riverside Bangkok Hotel serves as a key hotel representative, providing guest information, handling telephone calls, explaining procedures, receiving food orders, and forwarding requests to the appropriate departments. The role includes solving guest problems, completing monthly complaint reports, maintaining service standards, and coordinating with hotel departments. The successful candidate should have a degree or diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field. Experience in guest service, guest relations, front office, call centre, telephone operation, or customer service within hospitality is preferred. The posting also requires strong communication, problem-solving, complaint-handling, multitasking, computer, and English skills.

Customer Experience Automation (SPX Express)

Shopee

This role at Shopee's SPX Express division in Bangkok focuses on driving AI and automation initiatives to optimize Customer Service efficiency, service quality, and overall customer experience. Key duties include analyzing operational metrics and customer touchpoints to identify trends and automation opportunities, as well as supporting chatbot and self-service deployment through testing, monitoring, and optimization. The position requires proficiency in SQL, Python, and data visualization tools such as Power BI or Tableau, along with hands-on experience using Generative AI tools like ChatGPT, Gemini, or Claude. Candidates should also be skilled in low-code and RPA automation tools such as Google Apps Script, Power Automate, Zapier, Make, or UiPath to optimize cross-functional workflows.

Guest Service Agent

Minor International

The Guest Service Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Core duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping on room readiness, and maintaining accurate guest records while upholding Anantara hospitality standards. Candidates should hold a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving abilities, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.