Bangkok, Thailand
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Listing record updated: November 6, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Guest Service Agent at Anantara Riverside Bangkok Resort, part of Minor Hotels' Anantara luxury brand, is responsible for delivering warm, personalized front office service. Core duties include handling guest check-in and check-out, managing inquiries and complaints, processing billing and payments, coordinating with Housekeeping on room readiness, and maintaining accurate guest records while upholding Anantara hospitality standards.
Candidates should hold a bachelor's degree in Hospitality Management, Tourism, or a related field, with at least one year of front office or guest service experience in a luxury hotel preferred. Strong English communication, problem-solving abilities, a guest-oriented mindset, and flexibility to work shifts, weekends, and public holidays are required.
Anticipate guest needs and handle inquiries, requests, and complaints in a professional and attentive manner
Maintain comprehensive knowledge of hotel rooms, rates, facilities, restaurants, promotions, spa, and other Minor Hotels properties
Process guest check-in, check-out, room assignments, room changes, and late check-out requests efficiently
Handle guest billing, payments, room key issuance, and verify room rates and billing accuracy
Coordinate with Housekeeping and other departments to ensure room readiness and seamless guest experiences
Bachelor's degree in Hospitality Management, Tourism, or a related field
Minimum 1 year of experience in Front Office or Guest Service in a luxury hotel is preferred
Good command of English, both written and spoken; additional languages are an advantage
Strong communication, interpersonal, and customer service skills
Flexible to work shifts, weekends, and public holidays
Additional languages are an advantage
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