Bangkok, Thailand
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Listing record updated: November 4, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Guest Service Center Agent at Anantara Riverside Bangkok Resort serves as a key representative of the hotel and the Anantara brand, handling telephone inquiries, transferring calls, providing hotel information, receiving food orders for Room Service, and resolving guest issues with professionalism. The role involves maintaining knowledge of hotel products and services, completing monthly complaint reports, coordinating with all departments, attending briefings and training, and ensuring the highest standards of guest service.
Candidates should hold a Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or a related field, with prior experience in guest service, front office, or call centre roles preferred. Strong communication, telephone etiquette, problem-solving skills, English proficiency, and familiarity with Microsoft Office and hotel systems are required.
Answer telephone calls, transfer calls, and verify guest information
Explain hotel procedures, answer questions, solve problems, and forward food orders to Room Service
Complete monthly complaint reports and send to Guest Service Centre Manager
Maintain complete knowledge of hotel products, room types, rates, outlets, spa, and other Anantara properties
Coordinate with all hotel departments and attend daily shift briefings, events, and training
Bachelor's degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration, or related field
Previous experience in Guest Service, Front Office, Call Centre, or Customer Service in hospitality preferred
Strong communication, interpersonal skills, and excellent telephone etiquette
Good problem-solving and complaint-handling skills under pressure
Good English communication skills; knowledge of Microsoft Office and hotel systems
Additional languages beyond English
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