Position overviewPosted 1 day ago
Customer Success Manager (TH)
Xendit →Not specified3–5 years
Bangkok, Thailand
Compensation
THB 70,000 - THB 110,000
THB / month
Estimated range. Confirm compensation with the employer.
Current listing check
We check listings for employer identity, role clarity, and application links before publishing.
Listing record updated: November 14, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
AI Resume Fit Analysis
Quick viewWondering if your experience matches this role? Upload your CV to see matched skills, a fit score, and areas to develop.
About the position
Xendit is hiring a Customer Success Manager to support its Thailand-based clients on its enterprise payments platform. The role owns the post-go-live customer lifecycle for a portfolio of English- and Thai-speaking accounts, driving product adoption, resolving day-to-day issues, and identifying growth opportunities. The CSM works with technical and business stakeholders, coordinating with Product, Engineering, and Commercial teams to support solutioning and improve client outcomes.
The position suits someone earlier in their Customer Success career with working knowledge of payments and alternative payment methods in Southeast Asia. Required qualifications include 3–5 years in Customer Success or Account Management within B2B SaaS, fintech, or payments, familiarity with APIs and payment flows, and business-proficient English and Thai communication skills.
Responsibilities
Own a portfolio of English- and Thai-speaking accounts, driving product adoption, commercial growth & retention, and day-to-day relationship management
Build an understanding of clients' business models and payment flows to identify improvement opportunities
Use data, product knowledge and business understanding to drive and capture portfolio expansion opportunities (upsell, cross-sell, new use cases) in partnership with Account Management and Sales
Act as a day-to-day point of contact for client stakeholders on product usage and issue resolution
Coordinate cross-functionally with Product, Engineering, Risk, and Commercial teams to solve pain points and unlock opportunities with clients
Requirements
3–5 years of experience in Customer Success, Account Management, or related client-facing roles within B2B SaaS, fintech, or payments environments
Familiarity with payments and alternative payment methods (APMs) across Southeast Asia
Working understanding of technical products (e.g. APIs, integrations, payment flows) and ability to explain product capabilities to clients
Excellent communication skills in English and Thai (business proficiency required in both languages)
Experience working cross-functionally with Sales, Product, Engineering, and Operations teams
Nice to have
Experience in payments, fintech, or financial infrastructure
Prior experience supporting clients in Thailand
Exposure to multi-market or cross-border client environments
Familiarity with data analysis or reporting (e.g. transaction success rates)
Share this job
Job listings are sourced from company websites and career pages. Learn more about how we source jobs.
Bangkok Jobs is not affiliated with the hiring companies. Please verify all job details directly with the employer before applying. We are not responsible for the accuracy of job postings or hiring decisions.