You will lead and manage a team of security professionals across the ASEAN region to ensure the safety and security of our clients' assets and personnel. This role involves developing and implementing comprehensive security strategies, conducting risk assessments, and overseeing the execution of protective services. You will collaborate with regional stakeholders to align security protocols with business objectives and ensure compliance with local and international regulations. The position requires a proactive approach to crisis management and the ability to build strong relationships with clients and internal teams.

This role focuses on driving strategic growth and profitability across Southeast Asia markets through data-driven insights. You will develop cross-country frameworks and efficiency metrics to optimize platform performance. The position requires translating complex business questions into actionable quantitative models and strategic frameworks. You will synthesize data into clear presentations for executive leadership and manage key regional deliverables including performance tracking and healthiness metrics. The role demands a blend of technical analysis and strategic communication to support high-level decision-making.

You will lead fieldwork teams to complete accounting advisory engagements and other assurance services across diverse industries in Thailand. Your role involves conducting in-depth research through data gathering and client interviews to support advisory recommendations. You will build and maintain strong client relationships to ensure the successful implementation of our advice. Additionally, you will contribute to the firm's knowledge base by documenting project experiences and actively seeking opportunities for professional growth. You will align your personal performance with stakeholder objectives and collaborate effectively with colleagues to deliver high-quality results. As a leader at Deloitte, you will develop diverse, high-performing teams through meaningful development opportunities. You will lead the execution of key objectives for internal and external stakeholders while making informed decisions that positively impact sustainable financial performance. You will influence stakeholders positively by leading with integrity and inspiring self-belief. You will also apply your understanding of disruptive trends and competitor activity to recommend changes aligned with leading practices.

This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises

The ESG Analyst supports SCGP's sustainability strategy by managing and analyzing ESG data, conducting assessments, and monitoring risks and opportunities. Responsibilities include collecting and consolidating ESG data, analyzing performance, preparing reports, supporting ESG ratings, and assisting in the development of ESG strategy and plans. The role also involves conducting gap assessments, monitoring regulations, and coordinating with functions to drive ESG initiatives. Candidates must have a Bachelor's or Master's degree in a related engineering field, 0-3 years of experience in sustainability or operations, and strong analytical and communication skills. Proficiency in English is required.

This role supports internal management decision-making by producing business performance analysis and economic information of business activities. The position involves establishing management and execution plans, conducting financial supports, and optimizing internal policies and procedures based on business accounting standards. Key duties include participating in monthly reports on management activities, analyzing profits, and managing production cost models. The role requires a professional with a deep understanding of specialized areas, strong analytical skills to evaluate data, and the ability to work with minimal instruction on new assignments.

This role is a hands-on analyst and product builder operating at the intersection of Marketing, data, product development, and generative AI. The team focuses on creating scalable AI products for Marketing, including experiment analysis, business reporting, campaign operations, and content workflows. Responsibilities include identifying high-value workflows, quantifying opportunities, translating business needs into product requirements, and building prototypes using SQL and Python. The role requires partnering with developers and Marketing teams to deploy solutions, leading user research and pilots, and driving adoption. Success involves launching AI products that improve productivity and business outcomes.

This role is part of the B2B Digital Marketing team within Agoda's B2B Marketing organization. The team delivers scalable marketing campaigns for partners across B2B2C channels, focusing on operational excellence and growth impact. The Analyst will work closely with Commercial, Product, Data, and regional Marketing teams to execute campaigns, measure performance, and provide data-driven recommendations. Responsibilities include experimenting with ad structures and bidding strategies on platforms like Google and Bing, modeling data to understand campaign impacts, and building dashboards to track performance and derive insights. Candidates must possess a Bachelor's degree in a quantitative subject and have 2+ years of experience in data analysis from top-tier consulting, investment banking, or strategy roles within a fast-growing global tech company. Proficiency in data analysis packages such as SAS, R, SPSS, Python, VBA, SQL, and visualization tools like Tableau or Power BI is required. The role demands the ability to make decisions based on objective evidence, strong organizational skills, and the capacity to work independently.

The Brand Marketing team seeks an Analyst to scale digital marketing and brand research efforts. The role involves managing digital campaign planning, A/B testing, and reporting across channels like Meta and YouTube. The analyst will also manage and analyze brand research projects. The position is based in Bangkok, Thailand, offering relocation support. The role requires analyzing campaign and research data to deliver insights that shape team strategy and build an engaging brand in the tech-and-travel space. Responsibilities include conducting A/B testing on platforms like Facebook and TikTok, owning digital campaign performance, communicating test results, and collaborating with external media partners like Google and Meta.

This role involves building and optimizing backend office tools for the Supply team to handle operational work. The specialist will identify and resolve operational issues, turning recurring problems into lasting process or tool fixes. The position requires optimizing workflows and collaboration with cross-functional departments to improve work movement between teams and markets. The role also entails designing and developing reporting, lists, and workflows for internal use using tools like Power Apps, Power Automate, SQL, and Python. Additionally, the specialist will drive end-to-end project initiatives from initial idea through final launch, taking ownership of outcomes and timelines.