Bangkok, Thailand
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Listing record updated: November 1, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, recording interactions in CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires prior experience in customer service, call center, insurance, banking, or similar customer-facing roles, with strong Thai and English communication skills, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
Deliver exceptional customer service through professional handling of inbound enquiries
Assess customer needs and provide timely, accurate resolutions
Maintain accurate and complete records of customer interactions in internal CRM systems
Provide customers with information and guidance on insurance products and services
Collaborate with internal stakeholders to effectively manage and resolve escalated cases
Experience in customer service, call center, insurance, banking, or other customer-facing roles is preferred
Strong communication skills in Thai and English
Ability to multitask across systems while supporting customers
Customer-focused with strong problem-solving skills and attention to detail
Proficiency in Microsoft Office and relevant customer service systems
Resilient and able to remain professional in challenging situations; ability to work effectively both independently and as part of a team; adaptable with a willingness to learn and grow
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