The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.

You will be responsible for driving the sales and distribution of AIA's healthcare products across the assigned territory. This role involves building strong relationships with brokers and partners to ensure the successful placement of insurance solutions. You will analyze market trends to identify new business opportunities and contribute to the overall growth of the healthcare division. The position requires a proactive approach to meeting sales targets and maintaining high standards of customer service. Your day-to-day activities will include conducting regular market visits, presenting product features to potential clients, and negotiating terms to secure contracts. You will also be expected to provide training and support to distribution partners to enhance their selling capabilities. Collaboration with internal teams such as underwriting and claims is essential to ensure a seamless experience for clients. This role is ideal for a motivated individual who thrives in a dynamic sales environment.

This role involves developing and executing go-to-market strategies for Samsung ultrasound portfolios in Thailand, focusing on Women's Health and premium radiology. The Manager will lead academic symposiums, conduct clinical demonstrations, and provide pre-sales support for high-value tenders. Responsibilities also include designing training programs for channel partners and acting as a strategic feedback channel between the Thai clinical community and HQ R&D teams. Candidates must have a Bachelor's degree in a relevant field and 5-8 years of experience in ultrasound clinical application or medical device commercial marketing.

OOCA is a digital mental health company in Thailand hiring two designers who build their own work. The role involves designing UX and UI for mobile and web, then shipping the front end code. The company trains candidates with a software engineering background to become AI-augmented product designers. Responsibilities include mapping user journeys, running user interviews, designing AI-driven features, and owning the component library. The position requires working with engineers, stakeholders, and the CEO to set design standards.

The Product Manager will drive product discovery and rapid validation using AI-accelerated workflows. The role involves owning metric-driven growth across acquisition, activation, conversion, retention, revenue, and referral. Responsibilities include defining product strategy and roadmaps aligned to company OKRs, evaluating initiatives for financial impact, and maintaining a clear prioritization system. The position requires cross-functional collaboration with engineering, design, data, clinical/ops, sales, marketing, and customer success to ensure product decisions support company objectives and real customer needs. The role also entails overseeing releases to ensure alignment between product and go-to-market teams.

The Technical Specialist role focuses on delivering technical aspects of the InterSystems TrakCare patient centric healthcare solution. The role involves working as part of an implementation team for projects or one-off customer requirements. Responsibilities include integration tasks, system management, and general operational support. The position requires proficiency in InterSystems IRIS for Health and various operating systems.

InterSystems seeks an experienced Project Coordinator to support Project Managers and take on wider project management responsibilities. The role involves assisting with the management and monitoring of work and scope, ensuring on-time and quality delivery of Project Deliverables, and maintaining internal and client-facing SharePoint sites. Candidates must have previous experience as a Project Management Officer, detailed knowledge of project delivery phases and methodology, and proficiency with MS Project, JIRA, Confluence, Excel, PowerPoint, and SharePoint.

The Application Specialist is based in the Bangkok office and plays a lead role in implementing the TrakCare solution. The role involves contributing to product delivery through requirements scoping, field design documentation, and change request testing. The specialist acts as an expert resource for customers, communicating and prioritizing requirements. Responsibilities include liaising with customers to understand work processes, implementing the application to suit business needs, conducting training and demonstrations, and managing change management requests. The role requires a Clinical University Degree, Thai and English language skills, and experience in solving problems and using technology to improve processes.

This role involves leading strategy consulting projects for Japanese companies in Southeast Asia, specifically within the Life Sciences and Healthcare sectors. The position requires managing mixed teams of local and Japanese Client Services members to deliver mid-to-long-term strategies, new market entry concepts, and business model planning. The role focuses on supporting clients with complex challenges related to regional market growth, diverse healthcare infrastructure, and regulatory environments. The position demands a leader who can secure projects through proposal activities and drive innovation in a dynamic consulting environment.

This role supports the team in documentation, coordination, and operational activities within the company, while also assisting with customer service and basic customer coordination. The position involves managing internal documents, supporting reimbursement processes, monitoring office supplies, and preparing materials for company activities. The role requires coordinating with internal teams, vendors, and relevant parties to support daily operations. Additionally, the position involves responding to customer inquiries and providing information regarding clinic services.