The Field Service Engineer delivers service for analytical and scientific instruments used by customers in research, industrial, and healthcare settings. Duties include installing, maintaining, troubleshooting, and repairing complex equipment, supporting customer needs, training customers on equipment operation, documenting service activities, and preparing detailed reports. The role requires an advanced degree with no prior experience, or a bachelor's degree plus two years of hands-on technical experience. Preferred study areas include electronics, engineering, physics, and chemistry. The posting also requires component-level troubleshooting skills, customer service and communication ability, technical documentation and schematic interpretation, safety and quality compliance, and travel within the assigned territory.
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AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, recording interactions in CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires prior experience in customer service, call center, insurance, banking, or similar customer-facing roles, with strong Thai and English communication skills, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
Razer is hiring a Customer Service and Merchant Support Specialist in Bangkok to support end-to-end merchant operations and deliver high-quality support to merchants and customers. The role acts as an operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations, covering merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support, with attention to Bank of Thailand regulatory expectations including KYM/KYC and Central Fraud Registry obligations. The position requires a bachelor's degree in a related discipline and at least three years of experience in merchant support, customer service, or payment operations, plus proven cross-functional team experience. Candidates must be fluent in Thai and English, able to manage multiple priorities in a fast-paced environment, and willing to work rotating shifts. Experience with banks, payment gateways, e-wallets, and payment processing flows is preferred.
AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, maintaining records in internal CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires experience in customer service, call center, insurance, banking, or other customer-facing roles, with strong communication skills in Thai and English, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
This strategic leadership role at Suntory defines and implements customer service strategies aligned with inventory and distribution requirements, optimizing costs while ensuring service excellence. The position manages order fulfillment and on-time delivery for the domestic market, driving operational efficiency across service levels, OSA, trade inventory, and market speed. The role leads the Customer Service team, manages key client relationships with major retailers such as 7-Eleven, Tesco, and Big C, oversees the Implant team, and coordinates with internal teams and 3PL providers. Candidates need at least 10 years of supply chain experience covering logistics, warehouse, import-export, and customer service, plus matrix organization experience and strong English skills.
Lalamove, an on-demand delivery platform connecting customers and drivers via technology, is hiring a Customer Service Associate (L1) in Bangkok on a full-time basis. The role involves handling inbound and outbound inquiries, supporting users and drivers, managing complaints, providing timely solutions, balancing supply and demand, and monitoring daily operations to maximize fulfillment rates. The position requires a go-getter problem solver with strong written and verbal communication, the ability to multi-task, and fluency in both English and Thai. A bachelor's degree or college experience with prior customer support background is preferred. Candidates must be willing to work weekends, early mornings, late nights, and occasional holidays, and should be immediately available.
This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.
AIG is hiring an FNOL - Claim Support professional in Bangkok to provide operational and administrative support across the claims lifecycle. The role handles claims intake, system administration, documentation management, vendor billing, and coordination with Finance, Underwriting, Distribution, and Operations to ensure claims are processed accurately and on time. Candidates need experience in claims administration, insurance operations, or customer service, strong attention to detail, organizational and stakeholder management skills, proficiency in Microsoft Office and claims management systems, and Thai with intermediate written and spoken English.
The Workplace Manager leads workplace and facilities operations for a client site, overseeing service delivery against SLAs, applicable laws, safety, compliance, and performance metrics. The role manages preventive maintenance, technology platforms, operational SOPs, client reporting, data analysis, workplace experience, and continuous improvement. The manager also leads the site team, supports client engagement and stakeholder relationships, develops feedback initiatives, and manages vendors, events, conference rooms, and service requests. Qualifications include a bachelor’s degree or above, at least three years of relevant hospitality, facilities, property management, operations, or commercial real estate experience, and at least one year in a managerial role.
Trustonic is hiring a Technical Operations Engineer in Bangkok to join its Technical Operations team supporting a global smartphone locking and device financing platform. The role involves executing mobile device testing and certification, creating and maintaining customer accounts and OEM tenant setups, completing provisioning activities, and processing customer service requests within SLAs using Zendesk and JIRA. The engineer will also help test new automation and GenAI tools, provide feedback to improve processes, and maintain operational documentation and SOPs. Candidates should be detail-oriented problem solvers with experience in technical support, NOC, technical operations, device testing or provisioning in an SLA-driven environment. A technician/technologist certification or bachelor's degree is required, along with fluent English, basic understanding of SaaS/cloud platforms and APIs, and ideally some Bash or Python scripting and familiarity with mobile technologies.