The Customer Service Associate supports daily operations at True Sphere lounge located at Suvarnabhumi Airport. The role focuses on delivering friendly and efficient service including food and beverage orders, payment processing, usage inquiries, and product promotions while ensuring high customer satisfaction. Associates manage co-working space services, provide information on True Black Card benefits and special activities, and collaborate with the team to meet sales targets. Daily responsibilities include overseeing financial transactions, inventory control, system operations, and fraud prevention to protect company interests. The position also involves handling customer complaints, resolving issues promptly, and coordinating with other departments to deliver excellent after-sales support. Shift work is required with a schedule of five days per week.

This is a high-impact leadership opportunity, for a Regional Customer Service Manager to lead Agoda’s Customer Experience Group (CEG) Incident Management (IM) & Dispute Resolution & Privacy Advisory (DRPA) teams. This role will lead a team of Team Managers (TMs) who handle complex technical/non-technical incidents and sophisticated legal, privacy, and regulatory disputes. This role will be responsible for creating a unified, world-class response framework that applies consistent principles of risk management, stakeholder communication, and operational excellence across both incident and dispute resolution. We are looking for a leader with exceptional judgment who can command a crisis when needed, navigate complex legal and privacy disputes, and provide clear-headed strategy in chaotic situations. You will be the key liaison to senior stakeholders, responsible for turning high-stakes challenges into well-managed outcomes. In this role, you’ll get to: * Mentor and manage specialized TMs for both IM and DRPA, holding them accountable for team performance, development, and the execution of their specific ownership pillars (e.g., court matters, incidents, legal escalations, workload management, high-risk cases). * Serve as the senior leader for Agoda’s response to complex incidents (natural disasters, system outages, political events, etc.), ensuring effective war room facilitation and decisive mitigation strategies. * Oversee the handling of high-risk regulatory investigations to specific escalations, data privacy matters (e.g.: Data Subject Right Request), and multi-jurisdictional legal disputes to minimize financial and brand exposure. * Serve as the primary point of contact and bridge between internal stakeholders (e.g.: Legal, PR, Finance, Product) and external authorities providing strategic updates to SLT during severe incidents and ensuring aligned, effective collaboration during high-risk escalations. * Drive a culture of continuous improvement, moving the team from reactive problem-solving to proactive prevention. You will oversee root cause analysis on critical cases and champion initiatives to automate manual work and streamline complex workflows. * Champion a high-performance, high-accountability culture within the team, using data from KPIs to identify and address gaps in team engagement and performance. * Own and evolve team performance dashboards, leveraging data visualization tools to surface actionable insights for senior leadership * Prepare and present strategic performance reviews on the team’s health, challenges, and improvement initiatives, using data to tell a compelling story to senior leadership. * Be the point of escalation for operational challenges impacting the team’s stability and/or operational effectiveness, making decisive calls to resolve bottlenecks, manage crises, and protect both the customer & partner experience and Agoda’s brand. * Embrace and drive Agoda’s ‘experiment and measure’ culture by identifying opportunities for process innovation and rigorously testing their impact. * Be unafraid to ask for help, be willing to fail-fast and willing to take a risk when the need arises. What you’ll Need to Succeed: * Significant experience in incident management, crisis response, legal operations, or privacy advisory within a fast-paced technology environment. * Ability to remain calm and make rational, decisive judgments in ambiguous situations with limited information with a mindset that challenges conventional approaches and identifies deep-seated systemic issues before they escalate. * Exceptional leadership and people development skills; you know how to coach, motivate, and hold other managers accountable for their teams’ performance and development. * Advanced analytical and investigative mindset as you are expected to use data to identify the root cause of complex problems and are comfortable navigating ambiguity where no clear process exists. * Confidence and communication skills to interact with directors and VPs, manage their expectations, and drive alignment on critical issues. You can articulate complex situations clearly and concisely to a variety of audiences, from individual contributors to executives. * Experience with data visualization tools (e.g. Tableau, Metabase) and a working knowledge of SQL. * Fosters a culture grounded in Agoda values and purpose, role-modelling direct, respectful difficult conversations that set clear expectations, uphold integrity, and support continuous growth for individuals and teams. It’s great if you have: * A background in managing specialized or L2/3 support teams. * Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). * Leadership experience in a Crisis, Incident, Risk, Compliance, Trust & Safety Response Teams or Legal Operations role. Location: We welcome applications from Kuala Lumpur & Bangkok locations only. Shift/Working Days: Regular Shift and available for on-call escalation outside business hours during active incidents or crises

The Tenant Relation Team Leader 1 manages overall tenant relations to advance retail revenue, profitability, and sustainability. Key duties include acting as the daily point of contact between tenants and the team, providing operational advice on shop concepts and merchandise, and analyzing tenant satisfaction surveys to improve services. The role also involves advising tenant relation officers on performance and promotion preparation.

**About the Role** Responsible for maximising the sales of AIA products and services by selling directly to retail customers through infrastructures such as call centre (i.e. telemarketing) and online platform to meet individual / team quotas and AIA business objectives **Job Description** • Build demand for AIA's products by highlighting their ability to meet the client's needs • Develop, implement and coordinate sales and distribution programmers for the direct sales channel • May handle existing accounts as part of a larger account team or run named accounts within a geography for a particular product or product set • Build and responsible for positive customers' experiences and a high level of happiness of key partners. • Responsible for other relating tasks as assigned to align with business policy and build long term business growth. • Explore opportunity to improve work flow and build balanced environment Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link [[https://www.aia.co.th/th/about-aia/privacy/candidate](https://www.aia.co.th/th/about-aia/privacy/candidate)] _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

**About the Role** Responsible for maximising the sales of AIA products and services by selling directly to retail customers through infrastructures such as call centre (i.e. telemarketing) and online platform to meet individual / team quotas and AIA business objectives **Job Description** • Build demand for AIA's products by highlighting their ability to meet the client's needs • Develop, implement and coordinate sales and distribution programmers for the direct sales channel • May handle existing accounts as part of a larger account team or run named accounts within a geography for a particular product or product set • Build and responsible for positive customers' experiences and a high level of happiness of key partners. • Responsible for other relating tasks as assigned to align with business policy and build long term business growth. • Explore opportunity to improve work flow and build balanced environment Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link [[https://www.aia.co.th/th/about-aia/privacy/candidate](https://www.aia.co.th/th/about-aia/privacy/candidate)] _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ _You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date._

This role involves providing comprehensive support to the insurance team by managing policy documentation and ensuring accurate data entry. You will be responsible for processing insurance applications and maintaining detailed records of client interactions. The position requires a high level of attention to detail to ensure compliance with company policies and regulatory standards. You will collaborate with various departments to resolve complex insurance inquiries and facilitate smooth communication between clients and the organization. The role demands strong organizational skills to handle multiple tasks efficiently while meeting strict deadlines. Success in this position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.

You will be responsible for supervising daily operations within the logistics and supply chain environment. This role involves managing a team to ensure the efficient handling of packages and freight, maintaining high standards of safety and accuracy. You will oversee workflow processes, coordinate with various departments to resolve operational issues, and ensure that service level agreements are consistently met. The position requires a proactive approach to problem-solving and the ability to lead a diverse team effectively in a fast-paced setting. As an Operations Supervisor, you will play a key role in optimizing operational performance and driving continuous improvement initiatives. You will monitor key performance indicators, analyze operational data, and implement strategies to enhance productivity and reduce costs. Additionally, you will be responsible for training and developing staff, conducting performance reviews, and fostering a positive work environment that encourages teamwork and accountability. Your leadership will be crucial in ensuring that all operational activities align with the company's strategic goals and customer expectations.

This role focuses on providing expert-level assistance for the installation, operation, and maintenance of specific computer software applications. You will work with minimal supervision to ensure applications function correctly according to company standards. The position involves coordinating with the application team to escalate complex issues that fall outside standard procedures. You will also collaborate directly with the development team to resolve intricate problems and implement necessary fixes. Maintaining accurate records of all customer interactions, reported issues, and resolution steps is a key part of this role to ensure continuity and knowledge management.

This role focuses on managing leasing operations to support sales objectives effectively. You will oversee the research and management of suitable tenants for targeted markets. The position requires aligning leasing activities with business plans and ensuring the effective completion of rental applications. You will also be responsible for monitoring property information and coordinating with tenants and internal functions to drive team performance. You will lead the team in presenting and advertising available properties to attract both short-term and long-term tenants. This involves using various media and promotional materials to maximize occupancy. Additionally, you will participate in negotiating leasing terms and conditions to close deals. The role requires you to control rental application data, manage personal references, and prepare reports to summarize overall leasing performance and propose improvements.

You will be responsible for driving sales and revenue growth for the property management division. This role involves identifying potential clients, managing customer relationships, and promoting property services effectively. You will work closely with the team to achieve sales targets and ensure high levels of customer satisfaction. The position requires a proactive approach to market analysis and the ability to adapt to changing business needs.