Bangkok, Thailand
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Listing record updated: November 1, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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Razer is hiring a Customer Service and Merchant Support Specialist in Bangkok to support end-to-end merchant operations and deliver high-quality support to merchants and customers. The role acts as an operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations, covering merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support, with attention to Bank of Thailand regulatory expectations including KYM/KYC and Central Fraud Registry obligations.
The position requires a bachelor's degree in a related discipline and at least three years of experience in merchant support, customer service, or payment operations, plus proven cross-functional team experience. Candidates must be fluent in Thai and English, able to manage multiple priorities in a fast-paced environment, and willing to work rotating shifts. Experience with banks, payment gateways, e-wallets, and payment processing flows is preferred.
Serve as the primary point of contact for merchants, managing inquiries, operational issues, and escalations
Support payment-related matters including transaction inquiries, disputes, refunds, chargebacks, and settlement issues
Support merchant onboarding activities and coordinate KYM/KYC documentation collection and verification
Assist in investigating suspicious transactions and support fraud prevention and Central Fraud Registry processes
Support day-to-day payment channel operations, participate in UAT, and contribute to process improvement initiatives
Bachelor's degree in Business Administration, Finance, Economics, Information Technology, or a related discipline
Minimum 3 years of experience in Merchant Support, Customer Service, or Payment Operations
Proven experience working with cross-functional teams
Excellent communication and interpersonal skills in both Thai and English
Willingness and flexibility to work on a rotating shift schedule as required by business operations
Experience working with banks, SPS, payment gateway services, e-wallets, or related payment ecosystems; strong understanding of payment processing including transaction flows, refunds, disputes, chargebacks, and settlement processes
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