Customer Service Operations (SPX Express) - Operations - Bangkok - Shopee
Not specified•Bangkok•Not specified•Posted 1 day ago
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About the position
This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.
Responsibilities
Manage Customer Service Team
Process Optimization
Monitor and Analyze Performance Metrics
Develop and Implement Training Programs
Handle Escalations and Complex Cases
Requirements
Bachelor's degree in Business Administration, Operations Management, or a related field
At least 1-2 years of experience in customer service or operations management
Strong leadership and team management skills
Ability to analyze service data, performance metrics, and customer feedback
Strong verbal and written communication skills
Compensation
Salary not specified
Estimated salary range. Confirm with the employer.
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