Position overviewPosted 1 month ago
Strategic initiatives and project Management - Buyer Experience (SPX Express) - Operations
Shopee →Not specified3-5 years
Bangkok
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Listing record updated: September 25, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
This role involves leading strategic initiatives and projects to improve buyer experience, focusing on SPX delivery performance and after-delivery services. The position requires monitoring buyer experience health, analyzing Net Promoter Scores (NPS), and providing data-driven insights to stakeholders. The candidate will manage cross-functional PMO activities and lead a mid-sized team to ensure operational compliance and delivery excellence.
Responsibilities
Lead high-impact strategic initiatives and projects related to buyer experience
Monitor overall buyer experience health focusing on SPX delivery experience and after-delivery experience
Monitor and analyze buyer Net Promoter Scores (NPS)
PMO cross-functional management for experience topic improvement
Provide clear, data-driven, and actionable insights to internal stakeholders
Leverage analytical tools and performance dashboards to track quality metrics
Lead and develop a mid-sized team
Requirements
Bachelor's degree in business administration, logistics or a related field
3-5 years of experience in project management and/or process improvement, consulting roles, and leading a small to mid-sized team
Experience working in e-commerce, logistics, or customer experience
Excellent communication skills
Self-driven and good leadership skills
Strong analytical skills and experience with tools like Excel or SQL
Be creative in problem-solving with growth mindset
Proficient in Excel and PowerPoint
Nice to have
Experience working in e-commerce, logistics, or customer experience (familiarity with NPS, VOC, Customer Journey mapping)
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