Partner and Seller Support L3 (Contract)

Contract role based in Bangkok with SPX Express, the logistics arm of Shopee, supporting partner and seller operations. The position owns escalated operational issues, conducts root-cause analysis, drives process improvements, and works cross-functionally with Operations, Product, Sales, and Customer Service teams. The role also prepares reports, tracks issue resolution outcomes, and provides management with insights based on operational data and trends.

The role requires a bachelor's degree in Business Administration, Logistics, Operations Management, or a related field, plus experience in operations, seller management, logistics, or process improvement. Candidates need strong problem-solving and analytical skills, proven experience handling escalations end-to-end, and the ability to coordinate stakeholders in cross-functional, fast-paced environments.

Own and resolve complex or escalated operational issues from identification through resolution

Investigate operational incidents, identify root causes, and coordinate corrective actions with relevant teams

Analyze operational processes and performance data to identify inefficiencies and recurring issues, and develop practical solutions

Provide troubleshooting support for complex operational, system, and cross-team issues, acting as a liaison between departments

Prepare regular reports and analysis on operational issues, incidents, escalations, and improvement initiatives

Bachelor's degree in Business Administration, Logistics, Operations Management or a related field

Experience in operations, seller management, logistics, customer operations, or process improvement

Strong problem-solving and analytical skills with the ability to investigate complex issues and identify root causes

Experience handling escalations and resolving operational issues end-to-end

Strong coordination, stakeholder management, and communication skills; able to work independently in a fast-paced environment