The role provides technical medical expertise for underwriting decisions, customer enquiries, claims resolution, and healthcare services for policyholders. It involves guiding product development, underwriting, and claims colleagues, developing and implementing AIA healthcare programmes, and working with medical and wellness suppliers. The specialist may also manage rehabilitation cases by assessing claimants’ needs, developing rehabilitation plans, and arranging relevant services. Additional related tasks may be assigned to support business policy, long-term business growth, workflow improvement, and a healthy working environment.






