Kyndryl is hiring an L2 Application Support Lead in Bangkok to oversee application support operations for enterprise customers. The role leads a team of L1/L2 engineers, serves as the primary escalation point for major incidents, and drives incident, problem, and change management in line with ITIL and SLAs. The lead also oversees root cause analysis, collaborates with development, infrastructure, and business teams, and contributes to modernization, automation, cloud, and DevSecOps initiatives. Candidates need a bachelor's degree in a relevant field, 5+ years of application or production support experience in an enterprise setting, team leadership experience, hands-on skills across Linux/Unix, Windows, SQL, APIs and integrations, and strong ITIL, stakeholder management, and communication skills. Preferred experience includes managed services or mission-critical application support, cloud platforms, monitoring tools, scripting/automation, DevOps/DevSecOps, and relevant certifications.
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Agoda is hiring a Support Associate based in Bangkok, Thailand, to provide customer support in Korean and English for its Customer Service Team (CST). The role involves handling a high volume of guest and partner inquiries via phone, email, and chat, taking end-to-end ownership of booking issues such as changes, cancellations, and payments, and working toward individual and team KPIs. The position operates on a 24/7 rotating shift schedule, including nights, weekends, and public holidays, under a hybrid work model that is primarily work-from-home with periodic on-site collaboration. Candidates must hold a bachelor's degree and have at least one year of full-time work experience. Native-level Korean and business-level English are required, along with strong customer focus, problem-solving skills, and the ability to remain calm and accurate under pressure. Prior customer support, contact center, travel, e-commerce, hospitality, or BPO experience is considered a plus.
Youtap Limited is a global fintech company providing digital banking and payment solutions. The Technical Support Engineer maintains the performance of platforms supporting loyalty, payments, wallets, and merchant services. The role involves solving technical problems and partnering with internal teams to ensure complex systems run smoothly. Responsibilities include providing support for fintech platforms, troubleshooting software and API issues, monitoring incidents, and documenting procedures. The position requires collaborating with engineering and product teams to investigate technical problems.
The Service Manager is a key operational leadership role responsible for overseeing and enhancing the service delivery experience of TrakCare and IntelliCare customers. Acting as the primary post-go-live point of contact, the Service Manager is accountable for driving customer satisfaction, ensuring SLA compliance, managing escalations, and coordinating internal delivery teams. This role bridges the gap between operational performance and strategic partnership, working closely with Account Management, Support, Implementation, and Product teams to ensure the successful delivery and continuous improvement of services. Candidates must have a strong understanding of TrakCare/IntelliCare modules and their integration within clinical workflows, along with ITIL-qualified experience in IT Service Management within a healthcare or enterprise application support environment.
Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).
This role involves acting as a trusted advisor and competitive seller for Google Customer Solutions (GCS). The Account Strategist focuses on small-and-medium-sized businesses (SMBs) to drive growth through Google's advertising solutions. The position requires building long-term strategies, leading cross-functional teams, and delivering data-motivated recommendations to meet client marketing objectives. The role emphasizes collaboration with sellers and shaping the future of advertising in the AI-era.
This role involves building trusted relationships with customers to uncover business needs and translate them into solutions. The Account Manager acts as a trusted advisor and competitive seller, focusing on customer success for small and medium-sized businesses. Responsibilities include managing relationships with C-level clients, structuring long-term strategies, and leading cross-functional teams to drive client growth through Google advertising products.
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small-and-medium-sized businesses (SMBs), which are the backbone of our communities. In this role, you will bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You will build trusted relationships with customers, uncovering their business needs and translating them into solutions to achieve their ambitious goals. You will achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and users that trust Google with their most important goals. You will have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small-and-medium-sized businesses (SMBs), which are the backbone of our communities. In this role, you will bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You will build trusted relationships with customers, uncovering their business needs and translating them into solutions to achieve their ambitious goals. You will achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and users that trust Google with their most important goals. You will have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
**About the Role** Responsible for maximising the sales of AIA products and services by selling directly to retail customers through infrastructures such as call centre (i.e. telemarketing) and online platform to meet individual / team quotas and AIA business objectives **Job Description** • Build demand for AIA's products by highlighting their ability to meet the client's needs • Develop, implement and coordinate sales and distribution programmers for the direct sales channel • May handle existing accounts as part of a larger account team or run named accounts within a geography for a particular product or product set • Build and responsible for positive customers' experiences and a high level of happiness of key partners. • Responsible for other relating tasks as assigned to align with business policy and build long term business growth. • Explore opportunity to improve work flow and build balanced environment Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link [[https://www.aia.co.th/th/about-aia/privacy/candidate](https://www.aia.co.th/th/about-aia/privacy/candidate)] _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ _You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date._