Position overviewPosted 2 weeks ago
Technical Support Engineer
Youtap →full-time3+ years
Bangkok, Thailand
Compensation
THB 60,000 - THB 90,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: October 9, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
Youtap Limited is a global fintech company providing digital banking and payment solutions. The Technical Support Engineer maintains the performance of platforms supporting loyalty, payments, wallets, and merchant services. The role involves solving technical problems and partnering with internal teams to ensure complex systems run smoothly. Responsibilities include providing support for fintech platforms, troubleshooting software and API issues, monitoring incidents, and documenting procedures. The position requires collaborating with engineering and product teams to investigate technical problems.
Responsibilities
Provide technical support for loyalty, payment, wallet, and merchant platforms
Troubleshoot software, API, and integration issues across client environments
Monitor incidents, resolve escalations, and maintain service-level response targets
Document support procedures, root causes, and resolution steps for recurring issues
Collaborate with engineering and product teams to investigate complex technical problems
Requirements
3+ years of technical support experience
Experience supporting fintech, payments, wallet, or merchant commerce platforms
Strong troubleshooting experience across software issues, APIs, and third-party integrations
Experience with incident management, handling support escalations, and working in SLA-driven support environments
Experience documenting technical issues, root causes, and resolution procedures clearly
Hands-on experience with Java and Spring Boot, along with familiarity with Docker and Kubernetes
Fluency in English and Thai
Eligibility to work in Thailand
Nice to have
Experience working with CI/CD practices
Hiring Process
Benefits will be discussed with the successful candidate
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