**About the Role** Responsible for maximising the sales of AIA products and services by selling directly to retail customers through infrastructures such as call centre (i.e. telemarketing) and online platform to meet individual / team quotas and AIA business objectives **Job Description** • Build demand for AIA's products by highlighting their ability to meet the client's needs • Develop, implement and coordinate sales and distribution programmers for the direct sales channel • May handle existing accounts as part of a larger account team or run named accounts within a geography for a particular product or product set • Build and responsible for positive customers' experiences and a high level of happiness of key partners. • Responsible for other relating tasks as assigned to align with business policy and build long term business growth. • Explore opportunity to improve work flow and build balanced environment Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. In accordance with recruitment policy and hiring standard of AIA (Thailand) Company Limited, after completing the selection process, you are required for criminal background check before joining the company. Your criminal record information will be retained according to the PDPA policy of the company. As per attached link [[https://www.aia.co.th/th/about-aia/privacy/candidate](https://www.aia.co.th/th/about-aia/privacy/candidate)] _Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._ _You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date._
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As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will: * Build strong problem-solving and communication skills that open doors to many future roles * Support customers and partners from multiple countries and cultures, gaining truly global experience * Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly In This Role, You Will * Deliver outstanding service to guests and partners via phone, email, and chat * Handle a high volume of inquiries and deliver accurate, timely resolutions * Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries) * Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.) * Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time * Apply Agoda policies and procedures in a fair and consistent way * Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases * Safeguard customer data and maintain strict confidentiality at all times * Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation * You may be required to work on public holidays * Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks Core Skills and Competencies * Strong customer focus and a genuine desire to help others * Excellent spoken and written Vietnamese and English skills * Ability to stay calm, accurate, and professional under pressure * Good problem-solving skills, using guidelines and data to make decisions effectively * Flexibility to adapt to new tools, processes, and feedback * Ability to manage time and priorities in a fast-paced, high-volume environment * Reliability, integrity, and a positive, collaborative attitude Nice to Have * Prior working experience in customer support, contact center, or service roles * Experience in travel, e-commerce, hospitality, or BPO is a plus * Experience working with international customers or partners * Familiarity with contact center, CRM, or ticketing systems * Additional language skills beyond the core required languages for the role if any What you’ll Need to Succeed: * MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese * English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test * Immaculate telephone manners and communication skills * Excellent listening skills, critical-thinker with attention to detail * Minimum typing speed of 35 words per minute * Willing to work on rotating shifts including weekends and public holidays * Ability to work in both a team environment and autonomously * Demonstrate high degree of integrity and confidentiality * Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa Why Agoda * Competitive compensation with performance-based incentives * Annual discretionary performance bonus * Health insurance and other locally competitive benefits * Agoda travel discounts and special rates on accommodation and related products * Work from anywhere for up to 30 days per year * Structured training, coaching, and clear performance metrics * Opportunities to grow your career within the Customer Experience Group or across Agoda * An inclusive, international work environment where your ideas and feedback are valued This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
This role focuses on executing marketing strategies within a specific branch location to drive customer engagement and sales performance. You will collaborate with the marketing team to plan and implement promotional activities that align with the company's brand objectives. The position requires a proactive approach to understanding local market trends and customer preferences to optimize branch operations. You will be responsible for coordinating with various departments to ensure the successful delivery of marketing campaigns and events.
This role focuses on supporting brand management and marketing operations within the Jingjai Market category. You will assist in coordinating marketing activities to ensure smooth execution of campaigns and initiatives. The position requires close collaboration with various teams to maintain brand consistency and drive engagement. You will handle operational tasks that contribute to the overall success of marketing strategies and customer satisfaction.
This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup. The position involves managing sales alongside the team to achieve daily sales goals while maintaining a high standard of customer satisfaction. Key responsibilities include serving food and beverages to customers at True Sphere, providing information about True Sphere services and special offers, and collaborating with the team to ensure smooth daily operations. You will also be responsible for managing inventory, handling cash, and preventing fraud to protect company interests. Additionally, you will assist in sales consultations and promote True Group products and solutions.
This role focuses on promoting operational efficiency and ensuring high-quality service standards at True Sphere. You will provide friendly and effective support for various services, including payments, inquiries, and account setup. The position involves managing sales targets alongside the team and delivering basic food and beverage services in a first-class environment. You will be responsible for managing daily operations, including financial management, inventory, and system maintenance. The role requires promoting True Group products and solutions while maintaining a clean and organized workspace. Additionally, you will handle after-sales service by addressing customer complaints and coordinating with other departments to ensure high customer satisfaction.
This temporary telesales role is based in Bangkok and focuses on recommending motor insurance products to customers by telephone. The successful applicant will make sales calls, provide advice and propose suitable plans based on customer needs, record customer and contact information in company systems, and work toward company sales targets while following product conditions, regulations, and work standards. Applicants may hold a high school diploma, vocational certificate, or bachelor's degree from any field and must have a non-life insurance agent license. Experience in sales, telesales, or insurance is preferred. The role requires communication, negotiation, problem-solving, organization, customer service, and service-minded interpersonal skills, plus motor and non-life insurance knowledge and the ability to use Excel and Word.
Agoda has experienced dramatic growth. As the company grows and attracts more talent, Agoda seeks to hire a self-motivated, dynamic Global Mobility Specialist to help build our ability to provide high-quality customer service for our employees around the world. We expect the successful candidate to bring prior knowledge, quantitative acumen, and relevant immigration experience to the role. The Global Mobility Specialist plays a critical role in delivering a smooth, reliable, and positive employee experience for new hires and internal transfers relocating into Thailand. This role owns day-to-day immigration operations, supports stakeholders with expert guidance, and actively contributes to process improvement initiatives. **What you’ll do** * Manage and coordinate Thailand immigration process for expatriate employees, new hires, relocation, and assignment into Thailand * Deliver immigration services accurately and on time, ensuring compliance with regulations and agreed service levels * Advise and support employees and stakeholders on immigration requirements, processes, and timelines * Ensure expatriates receive clear, sufficient, and accurate information throughout the visa and work permit journey * Proactively manage issues and escalations, involving the right stakeholders to ensure timely and effective resolution * Take ownership of assigned tasks and processes, identifying opportunities to improve efficiency, quality, and employee experience * Interpret immigration regulations, internal policies, and guidelines to recommend appropriate and compliant solutions * Contribute to the development, documentation, and implementation of process improvements and standard workflows * Collaborate with cross-functional teams, vendors, and authorities to support people services and transformation initiatives * Support and mentor junior team members to meet performance and quality expectations * Contribute to team collaboration, knowledge sharing, and People team initiatives As part of a dynamic and evolving People team, the successful candidate will have opportunities over time to expand scope into broader employee lifecycle activities, including additional mobility services and global immigration support. **What you’ll need to succeed** * Bachelor’s degree or equivalent qualification * Excellent command of English and Thai, with the ability to communicate professionally with Thailand government authorities and global embassies * Min. 7-year experience in Thailand immigration, with experience in a BOI-registered company strongly preferred * Strong attention to detail and accuracy, with a high standard of compliance and documentation quality * Proven problem-solving skills, with the ability to interpret policies and guidelines to determine appropriate and practical solutions * Experience in shared services, operations, or process improvement environments is a strong plus * Strong interpersonal and communication skills, with a clear customer-service mindset and ability to work effectively in a multicultural environment * Ability to influence and collaborate with stakeholders to reach realistic, compliant, and mutually acceptable outcomes * Demonstrates professionalism, sound judgment, and a high level of discretion, confidentiality, and ethical integrity