Bangkok, Thailand
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Listing record updated: September 9, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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As a Support Associate in Bangkok, supporting Vietnamese and English queries, you will:
* Build strong problem-solving and communication skills that open doors to many future roles
* Support customers and partners from multiple countries and cultures, gaining truly global experience
* Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
In This Role, You Will
* Deliver outstanding service to guests and partners via phone, email, and chat
* Handle a high volume of inquiries and deliver accurate, timely resolutions
* Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries)
* Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.)
* Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
* Apply Agoda policies and procedures in a fair and consistent way
* Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
* Safeguard customer data and maintain strict confidentiality at all times
* Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
* You may be required to work on public holidays
* Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks
Core Skills and Competencies
* Strong customer focus and a genuine desire to help others
* Excellent spoken and written Vietnamese and English skills
* Ability to stay calm, accurate, and professional under pressure
* Good problem-solving skills, using guidelines and data to make decisions effectively
* Flexibility to adapt to new tools, processes, and feedback
* Ability to manage time and priorities in a fast-paced, high-volume environment
* Reliability, integrity, and a positive, collaborative attitude
Nice to Have
* Prior working experience in customer support, contact center, or service roles
* Experience in travel, e-commerce, hospitality, or BPO is a plus
* Experience working with international customers or partners
* Familiarity with contact center, CRM, or ticketing systems
* Additional language skills beyond the core required languages for the role if any
What you’ll Need to Succeed:
* MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
* English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
* Immaculate telephone manners and communication skills
* Excellent listening skills, critical-thinker with attention to detail
* Minimum typing speed of 35 words per minute
* Willing to work on rotating shifts including weekends and public holidays
* Ability to work in both a team environment and autonomously
* Demonstrate high degree of integrity and confidentiality
* Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
Why Agoda
* Competitive compensation with performance-based incentives
* Annual discretionary performance bonus
* Health insurance and other locally competitive benefits
* Agoda travel discounts and special rates on accommodation and related products
* Work from anywhere for up to 30 days per year
* Structured training, coaching, and clear performance metrics
* Opportunities to grow your career within the Customer Experience Group or across Agoda
* An inclusive, international work environment where your ideas and feedback are valued
This opportunity is open to both local and international candidates. Full visa sponsorship and relocation assistance will be provided.
Deliver outstanding service to guests and partners via phone, email, and chat
Handle a high volume of inquiries and deliver accurate, timely resolutions
Take end-to-end ownership of booking issues (e.g., changes, cancellations, payments, and other customer queries)
Work towards achieving individual and team KPIs (e.g., quality, productivity, customer satisfaction, etc.)
Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
Apply Agoda policies and procedures in a fair and consistent way
Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
Safeguard customer data and maintain strict confidentiality at all times
Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
You may be required to work on public holidays
Enjoy Agoda’s Hybrid work model, i.e., primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks
Strong customer focus and a genuine desire to help others
Excellent spoken and written Vietnamese and English skills
Ability to stay calm, accurate, and professional under pressure
Good problem-solving skills, using guidelines and data to make decisions effectively
Flexibility to adapt to new tools, processes, and feedback
Ability to manage time and priorities in a fast-paced, high-volume environment
Reliability, integrity, and a positive, collaborative attitude
MUST have good command of spoken and written ENGLISH language and be a Native Vietnamese
English proficiency result e.g. at least 650 TOIEC or 6.0 IELTS test
Immaculate telephone manners and communication skills
Excellent listening skills, critical-thinker with attention to detail
Minimum typing speed of 35 words per minute
Willing to work on rotating shifts including weekends and public holidays
Ability to work in both a team environment and autonomously
Demonstrate high degree of integrity and confidentiality
Bachelor or equivalent degree and at least 2 years of working experience in the related field would be required for the work permit and visa
Prior working experience in customer support, contact center, or service roles
Experience in travel, e-commerce, hospitality, or BPO is a plus
Experience working with international customers or partners
Familiarity with contact center, CRM, or ticketing systems
Additional language skills beyond the core required languages for the role if any
Structured training, coaching, and clear performance metrics
Opportunities to grow your career within the Customer Experience Group or across Agoda
An inclusive, international work environment where your ideas and feedback are valued
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