This role involves leading marketing strategies for residential properties within the Central Pattana portfolio. You will oversee the development and execution of comprehensive marketing plans to drive sales and brand awareness for residential projects. The position requires close collaboration with sales teams and stakeholders to ensure alignment with business objectives and market trends. You will be responsible for analyzing market data to identify opportunities and optimize marketing performance.
This role focuses on maintaining and verifying customer tax data to ensure compliance with regulations. You will prepare and review tax invoices, credit notes, and withholding tax documents while resolving discrepancies and answering inquiries. The position involves reconciling financial transactions and verifying payment processes to ensure accuracy. You will also coordinate with the Accounting and Customer Service teams to solve seller and buyer problems and update tax-related announcements on the e-Tax portal. Additionally, you will participate in projects to improve company taxation and provide guidance to team members on tax-related issues.
Drive device base management and business sustainability by initiating strategic initiatives. Lead the development of new projects to capture market opportunities and manage device promotional activities designed to acquire new subscribers and retain existing customers. Collaborate closely with business and channel management teams to execute end-to-end commercial plans and ensure operational excellence across the customer journey.
This role involves providing comprehensive support to the insurance team by managing policy documentation and ensuring accurate data entry. You will be responsible for processing insurance applications and maintaining detailed records of client interactions. The position requires a high level of attention to detail to ensure compliance with company policies and regulatory standards.
You will collaborate with various departments to resolve complex insurance inquiries and facilitate smooth communication between clients and the organization. The role demands strong organizational skills to handle multiple tasks efficiently while meeting strict deadlines. Success in this position requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service.
You will be responsible for supervising daily operations within the logistics and supply chain environment. This role involves managing a team to ensure the efficient handling of packages and freight, maintaining high standards of safety and accuracy. You will oversee workflow processes, coordinate with various departments to resolve operational issues, and ensure that service level agreements are consistently met. The position requires a proactive approach to problem-solving and the ability to lead a diverse team effectively in a fast-paced setting.
As an Operations Supervisor, you will play a key role in optimizing operational performance and driving continuous improvement initiatives. You will monitor key performance indicators, analyze operational data, and implement strategies to enhance productivity and reduce costs. Additionally, you will be responsible for training and developing staff, conducting performance reviews, and fostering a positive work environment that encourages teamwork and accountability. Your leadership will be crucial in ensuring that all operational activities align with the company's strategic goals and customer expectations.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
This role leads the Key User business, focusing on revenue growth, margin, and customer pipeline management. The position involves driving penetration into manufacturing and assembly environments, executing solution selling strategies, and managing strategic accounts. The candidate will define country strategies aligned with regional priorities and lead a high-performing team to achieve Key User revenue growth and pipeline conversion targets.
The Regional Manager, Social Media Operations leads Agoda’s social care and online reputation operations across markets, sites, and vendor partners. The role sets global strategy, operating standards, and procedures for public and private social channels while managing service quality, scalability, cost, crisis response, performance reporting, and team development.
The successful candidate will bring 10+ years of progressive leadership in large-scale social care operations, strong operational and analytical skills, and experience developing managers and resilient teams. Working knowledge of social media listening, engagement, and case-management tools such as Sprinklr, Sprout Social, or Meltwater, plus SQL, is required.
Trustonic is hiring a Technical Support Engineer to join its global product organisation, resolving complex technical issues across production and non-production environments and owning customer cases from a global support queue. The role collaborates cross-functionally with engineering, product, and support teams, applies Knowledge-Centred Support (KCS) methodology, authors knowledge base articles, contributes to product testing, and improves customer-facing documentation in Wiki and Zendesk.
Candidates should have demonstrable technical support experience, fluent English, and working knowledge of SQL databases, Linux (SSH keys and certificates), Git, APIs, basic BASH or Python scripting, and AWS. Experience with JIRA and Zendesk, exposure to mobile technologies, and a Bachelor's degree or equivalent are preferred. The position is full-time and remote.
