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Customer Service Representative

AIG

AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, recording interactions in CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires prior experience in customer service, call center, insurance, banking, or similar customer-facing roles, with strong Thai and English communication skills, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.

Customer Service Representative

AIG

AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, maintaining records in internal CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires experience in customer service, call center, insurance, banking, or other customer-facing roles, with strong communication skills in Thai and English, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.

Complex Claim Adjuster

AIG

AIG is hiring a Complex Claim Adjuster for its Bangkok office to manage complex Marine and Carrier's Liability claims, including large-loss, litigated, and technically challenging cases. The role involves partnering with internal and external stakeholders to deliver fair, timely, and customer-focused claim outcomes while maintaining strong governance and cost discipline. The position requires proven experience handling Marine and Carrier's Liability claims, strong technical knowledge of marine insurance coverage, claims investigation, reserving, and settlement practices. Candidates must be fluent in Thai and have full professional proficiency in English, with strong analytical, negotiation, and stakeholder management skills.

Complex Claim Adjuster

AIG

AIG is hiring a Complex Claim Adjuster to join its Claims team in Bangkok, handling complex and high-severity Property & Casualty claims, including litigated matters and customer complaints. The role involves managing end-to-end claim resolution, providing technical guidance to colleagues, partnering with internal and external stakeholders, and driving process improvements while maintaining sound reserving and compliance practices. The position requires proven experience in Property & Casualty claims handling, including complex and litigated cases, with strong technical knowledge of coverage, investigation, reserving, and resolution. Candidates must have fluency in Thai and full professional proficiency in English, along with strong analytical, negotiation, and stakeholder management skills.

Business Operations QA and Governance

AIG

AIG is hiring a Quality Assurance & Training Assistant Manager for its Bangkok Contact Centre. Reporting to the Contact Centre Manager, the role covers quality assurance monitoring, training delivery, complaint management, governance reporting, and operational improvement initiatives across the Contact Centre. The position involves transaction monitoring, coaching, calibration, training material development, complaint handling within SLAs, and supporting transformation projects as a subject matter expert. Candidates should have at least 5 years of experience in Quality Assurance, Training, Complaint Handling and Governance & Reporting, with experience in Salesforce (CRM) and Genesys preferred. Strong English communication, MS Office proficiency, and the ability to work in a dynamic, fast-paced environment are required.

Team Lead, Operations Processing

AIG

The Team Lead, Operations Processing supports AIG’s Operations function by driving process improvements, serving as a subject matter expert for policy servicing, and coordinating changes to processes, systems, and services. The role also prepares operational reports, manages SOP governance, and reviews outsourced providers and third-party vendors. The successful candidate should have 5–7 years of experience in insurance operations, policy servicing, or underwriting support, particularly in Accident & Health and Motor Insurance. The posting also calls for operational excellence, project execution, analytical and communication skills, change-management experience, Microsoft Office proficiency, and good spoken and written Thai and English.

Technical & Brand Change Manager

Diageo

The Technical & Brand Change Manager serves as the Technical Supply Business Partner for Diageo’s Thailand market, reporting to the Head of Customer Service Thailand. The role supports innovation and brand-change initiatives from project initiation through product availability, while leading packaging development, validation, testing, supplier performance, productivity, and continuous-improvement activities. The position requires a bachelor’s degree in science, engineering, or a related field and at least five years of experience across governance, quality, technical operations, and supply chain functions. Experience in beverage, alcoholic drinks, FMCG, or consumer packaged goods is preferred, along with quality, project management, governance auditing, manufacturing, compliance, commercial acumen, and stakeholder-management expertise.

Director, Business Development (Government Engagement)

Mastercard

Mastercard is hiring a Director of Business Development for Government Engagement in Bangkok, Thailand. The role leads the Financial Inclusion, Mobility and Government Sales verticals, aligning Mastercard's products and ecosystem capabilities with government client needs in financial inclusion, citizen services, economic development, and operational excellence. The incumbent will drive new growth, strengthen strategic partnerships, sell digital platforms and solutions, deepen government relationships, win project mandates, and expand merchant acceptance, working closely with regional teams and providing leadership to Business Leads. The ideal candidate is an entrepreneurial, self-driven senior professional with experience in government business, tenders, and managing government relationships, including co-developing solutions. They must integrate knowledge across technology, operations, sales, product, marketing, compliance and risk, mobilize programs across multiple organizations, and articulate the case for technology-enabled public administration transformation. A post-graduate qualification is preferred.

Vice President, Account Management

Mastercard

Mastercard is hiring a Vice President, Account Management based in Bangkok, Thailand, to lead relationships with strategic Financial Institution (FI) partners in Thailand. The role focuses on driving share growth, competitive wins, and portfolio expansion across priority accounts, acting as the executive sponsor and primary relationship owner for key issuers. The VP will develop and execute growth strategies, lead complex commercial negotiations, and partner cross-functionally with Product, Services, Marketing, and Advisors teams to deliver integrated solutions. Candidates should have significant experience in account management, business development, or payments/financial services, deep knowledge of the banking and cards ecosystem, a proven track record managing executive client relationships, and strong strategic, financial, and influencing skills.