Position overviewPosted 1 day ago
Complex Claim Adjuster
AIG →full-timeNot specified
Bangkok, Thailand
Compensation
THB 60,000 - THB 100,000
THB / month
Estimated range. Confirm compensation with the employer.
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Listing record updated: November 1, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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About the position
AIG is hiring a Complex Claim Adjuster to join its Claims team in Bangkok, handling complex and high-severity Property & Casualty claims, including litigated matters and customer complaints. The role involves managing end-to-end claim resolution, providing technical guidance to colleagues, partnering with internal and external stakeholders, and driving process improvements while maintaining sound reserving and compliance practices.
The position requires proven experience in Property & Casualty claims handling, including complex and litigated cases, with strong technical knowledge of coverage, investigation, reserving, and resolution. Candidates must have fluency in Thai and full professional proficiency in English, along with strong analytical, negotiation, and stakeholder management skills.
Responsibilities
Manage complex Property & Casualty claims, including complaints and litigated cases, ensuring timely and compliant claim resolution
Provide technical expertise and guidance on complex claims to colleagues and business stakeholders
Maintain claims quality through claim reviews, sound reserving practices, and adherence to regulatory and internal standards
Drive process and workflow improvements to enhance operational efficiency and customer experience
Oversee external partners, including loss adjusters and legal counsel, to ensure service quality and compliance
Requirements
Proven experience in Property & Casualty claims handling, including complex and litigated claims
Strong technical knowledge of coverage interpretation, investigation, reserving, and claims resolution
Experience managing customer complaints and external partners, including loss adjusters and legal counsel
Strong analytical, negotiation, and decision-making skills
Fluency in Thai and full professional proficiency in English
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