Bangkok, Thailand
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Listing record updated: November 1, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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The Team Lead, Operations Processing supports AIG’s Operations function by driving process improvements, serving as a subject matter expert for policy servicing, and coordinating changes to processes, systems, and services. The role also prepares operational reports, manages SOP governance, and reviews outsourced providers and third-party vendors.
The successful candidate should have 5–7 years of experience in insurance operations, policy servicing, or underwriting support, particularly in Accident & Health and Motor Insurance. The posting also calls for operational excellence, project execution, analytical and communication skills, change-management experience, Microsoft Office proficiency, and good spoken and written Thai and English.
• Drive operational improvement initiatives across processes, services, and systems.
• Serve as a subject matter expert for policy servicing processes.
• Prepare and analyze operational KPIs, management reports, and performance metrics.
• Manage the review, communication, and governance of Standard Operating Procedures.
• Conduct reviews and audits of outsourced service providers and third-party vendors.
• 5-7 years of relevant insurance operations, policy servicing, or underwriting support experience.
• Experience with operational excellence, process improvement, project management, and project execution.
• Strong understanding of insurance operations, policy servicing, and customer experience management.
• Excellent analytical, problem-solving, organizational, communication, and interpersonal skills.
• Good command of spoken and written Thai and English.
Intermediate to advanced Excel skills.
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