This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.
This role involves handling data validation and processing aligned with MSE Mapping Operations standards and SLAs. The specialist will analyze and report validation results, suggesting actionable plans to improve manual and automated workflows. Responsibilities include maintaining work standards and SOPs, collaborating with internal and external stakeholders to standardize processes, and identifying and resolving operational issues. The position supports ad-hoc projects upon request. Candidates must be self-driven, detail-oriented, and capable of working under pressure. Proficiency in MS Excel is required, while SQL skills are a plus. Fresh graduates are welcome.
This role is a 1-year contract position based in Bangkok, Thailand. The Data Entry Specialist will handle data validation and processing at the operational level, ensuring alignment with the standards and SLAs of the MSE Mapping Operations. The role involves analyzing and reporting validation results to suggest actionable plans for improving manual and automated workflows. The specialist will also maintain and improve work standards and SOPs, collaborate with internal and external stakeholders to standardize workflows, and support ad-hoc projects. The position requires a self-driven individual with strong analytical and detail-oriented skills. Candidates must be able to work under pressure and adapt to a fast-paced environment.
Pathumwan, Krung Thep Maha Nakhon Bangkok, Thailandfull-time
The Marketing Team Lead manages the internal marketing team and coordinates with external agencies to execute initiatives across content, campaigns, and brand communication. The role involves developing marketing plans, leading end-to-end campaign execution, and ensuring messaging consistency. Key duties include managing marketing operations, conducting performance reviews, and overseeing quality control to drive measurable business growth.
This role is based in Bangkok and involves partnering with HR Business Partners and business leaders to analyze talent needs and support effective people decisions. The consultant will contribute to performance management, talent reviews, succession planning, and organizational design. The position requires using data to identify talent patterns and risks, facilitating discussions with stakeholders, and developing practical guidance for talent processes.
This role involves partnering with HRBPs and business leaders to analyze talent needs and connect priorities with business goals. The consultant will support performance management, talent reviews, succession planning, and organizational design. Key duties include using data to identify talent patterns, preparing analysis on workforce trends, and facilitating evidence-based discussions to drive organizational effectiveness.
This role involves leading a technical team to enhance the scalability, quality, and efficiency of data and machine learning processes. The engineer will design and build tools, libraries, pipelines, and platforms to support Data Science and Business teams in launching experiments in production. The position requires end-to-end ownership of systems to enable rapid production deployment. The team focuses on processing big data to help validate strategic decisions and react to a fast-changing environment.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to Know our Team**
The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of the customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.
**The Opportunity:**
This role is responsible for the management of projects & areas of responsibilities in the Customer Experience Group (CEG) aiming at supporting successfully new business initiatives, improving and maintaining efficiency and effectiveness of processes, and leading change in order to support CEG’s customer satisfaction strategy, tactics and service leading to ongoing customer experience improvements for Agoda’s customers in Agoda’s vibrant multilingual Customer Experience group.
**In this role, you will get to:**
* **Own the business:**take full ownership of CEG business areas, ensuring seamless day-to-day operations while continuously improving processes, tools, and ways of working.
* **Structure, Analyze and Solve Problems:** leverage data and collaboration to identify problems and opportunities in a structured manner, proposing project ideas and solutions to drive critical operational metrics.
* **Lead projects:** drive end-to-end project execution, collaborating closely with multiple stakeholders such as Customer Support Operations, Product Management, and other Project Management teams.
* **Act as a Subject Matter Expert (SME):** Become an SME in the respective business areas, providing consultancy to other teams on implementing new initiatives, and working with cross-functional teams to launch innovative solutions.
**What You’ll Need to Succeed:**
* Prior experience in the airline/flight industry, including ticketing knowledge and exposure to Global Distribution Systems (GDS), is a strong plus
* Direct experience managing relationships with external partners is a strong plus
* Proven track record in managing complex projects with multiple stakeholders
* Highly analytical and proficient with numbers, capable of defining analysis structures, conquering complex calculation, and making data-driven decision
* Excellent organization capabilities, and able to operate independently
* Strong communication skills, both verbal and written, in English, with the ability to adjust your style to suit different perspectives and seniority levels
* Comfortable working with uncertainty and experimentation in a high-velocity, dynamic, multicultural environment
* Be a team player with a collaborative mindset
* Professional experience in Microsoft Office tools (e.g. Excel, Word, and PowerPoint). Skills in SQL/Tableau will be useful
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
This role focuses on managing agency performance and ensuring efficient workforce operations across the warehouse network. You will oversee vendor relationships and evaluate third-party manpower agencies against strict KPIs to maintain high service standards. The position requires close collaboration with warehouse leads to address site-specific labor challenges and ensure compliance with safety and legal regulations. You will also analyze fulfillment rates to identify potential shortages and implement strategic incentives to optimize staffing levels.
You will lead regular performance reviews with agency partners and execute corrective action plans for underperforming vendors. The role demands strong analytical skills to monitor data trends and provide clear reporting to senior leadership. You must navigate a fast-paced environment, making quick, data-driven decisions during peak campaign seasons to ensure logistics throughput remains uninterrupted. This is a critical operational role that bridges the gap between centralized management and on-site execution.
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get to know our team**
Agoda has taken many great strides in recent years, expanding our reach around the globe as well as our list of travel products. A critical driver of this success has been the Agoda Finance team. We keep a steady hand on maintaining day-to-day financial operations while also keeping an eye out for future opportunities.
Within Finance, the Payout team manages large-scale, high-volume payments to hotel partners and other suppliers, ensuring that Agoda’s obligations are met accurately and on time. We balance risk management with continued innovation and growth, and we serve as a partner and enabler for teams across the company. With experimentation and data analysis deeply ingrained in our culture, we provide the strategic insights Agoda’s business leaders need to push into new territories in sustainable and scalable ways.
We also prioritize career development in Agoda Finance. Every function within the team has a well-defined career track with clear goals and development targets each step of the way.
**In this role, you’ll get to**
* Perform day-to-day accounts payable and payout operations in a high-volume environment
* Execute and review month-end closing activities for AP-related accounts (e.g., accruals, journal entries, reconciliations) and ensure all deadlines are met.
* Prepare and review account reconciliations, investigate discrepancies, and resolve issues in a timely manner, including complex or unusual cases that require deeper analysis.
* Monitor accounting and associated IT systems to ensure accurate creation and maintenance of creditors, GL accounts, and booking system interdependencies, raising system or data issues with relevant stakeholders when needed..
* Provide support in transactions processing (including review & approval) particularly for more complex transactions.
* Drive or support continuous process improvement, project, ad hoc request, automation, and other quality initiatives within the P2P area including identifying pain points, proposing solutions, and helping implement changes alongside Finance Operations, Tech, Product, and other teams.
* Ensure that all processes and documentation comply with internal controls, SOX requirements, and relevant accounting policies; proactively highlight control gaps or risks and support remediation activities.
* Build effective partnerships with stakeholders across and beyond Finance (e.g.,Supply, Treasury, Tax, Product, Customer Service),ensuring issues are clearly communicated and resolved with satisfactory outcomes.
* Support the team in handling payment-related queries from internal and external stakeholders with a strong service mindset.
* Contribute to the overall management and development of the P2P area, including supporting team-level goals, documentation, knowledge sharing, and cross-training.
* Keep up to date on new central bank and payment-related regulations that may impact payout processes, and support translating regulatory requirements into operational changes where needed.
**What you’ll need to succeed**
* Bachelor’s degree in Accounting, or a related field.
* Minimum 6 years’ experience in Accounts Payable, Accounting or related field
* Experience in a multinational company is required; experience in the travel or e-commerce industry is a plus.
* Strong understanding of end-to-end AP processes, month-end close, journal entries, and balance sheet reconciliations, with a proven ability to deliver accurate results within tight deadlines.
* Demonstrated experience working with internal controls and compliance frameworks (e.g., SOX), including an understanding of segregation of duties and control design in AP processes.
* Strong interpersonal and team working skills with the ability to collaborate, influence, and partner effectively with stakeholders across Finance and non-Finance teams.
* Strong analytical and problem-solving skills, including the ability to identify root causes, and propose practical with data-driven solutions.
* Proficiency in MS Office applications, especially Excel (e.g., data analysis, reconciliations).
* Dynamic, energetic, and able to prioritize and adapt to a fast-paced environment
* Strong communication skills in English, both written and verbal.
**It’s great if you have**
* Hands-on experience with a major ERP system (Oracle is preferred); experience with other large-scale ERPs (e.g., SAP) is also valuable.
* Experience in AP or payout operations within an online travel agency, e-commerce, or other digital business.
* Exposure to process improvement methodologies (e.g., Lean, Six Sigma) or finance transformation/automation projects (e.g., ERP implementations, robotic process automation).
* Familiarity with payment and banking platforms, virtual cards, or other alternative payout methods.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
### **Discover more about working at Agoda**
* Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/)
* Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/)
* LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda)
* YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife)
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).
**Disclaimer**
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
