Workforce Program Manager

This role focuses on managing agency performance and ensuring efficient workforce operations across the warehouse network. You will oversee vendor relationships and evaluate third-party manpower agencies against strict KPIs to maintain high service standards. The position requires close collaboration with warehouse leads to address site-specific labor challenges and ensure compliance with safety and legal regulations. You will also analyze fulfillment rates to identify potential shortages and implement strategic incentives to optimize staffing levels.

You will lead regular performance reviews with agency partners and execute corrective action plans for underperforming vendors. The role demands strong analytical skills to monitor data trends and provide clear reporting to senior leadership. You must navigate a fast-paced environment, making quick, data-driven decisions during peak campaign seasons to ensure logistics throughput remains uninterrupted. This is a critical operational role that bridges the gap between centralized management and on-site execution.

• Monitor and evaluate third-party manpower agencies against contractual KPIs such as attendance rates and worker quality
• Lead regular performance reviews with agency partners and execute corrective actions and improvement plans for underperforming vendors
• Track daily and weekly staffing fulfillment rates across the warehouse network to identify potential labor shortages
• Work closely with local Warehouse Leads to understand site-specific labor challenges and provide centralized support for headcount fulfillment
• Ensure all manpower agencies adhere to local labor laws and Shopee’s internal code of conduct and safety standards
• Develop strategic payment schemes to incentivize and improve vendor fulfillment performance

• Bachelor’s degree in Human Resources, Business Administration, Supply Chain Management, or a related field
• Minimum of 2 years of experience managing third-party service providers or high-volume blue-collar staffing
• High proficiency in Microsoft Excel including data cleaning, pivot tables, and trend analysis
• Strong understanding of warehouse shift structures and the impact of labor availability on logistics throughput
• Strong interpersonal skills to hold agencies accountable and manage expectations with internal warehouse stakeholders
• Ability to make quick, data-driven decisions in a high-pressure, fast-changing environment
• Clear and concise reporting skills to provide executive summaries of network-wide staffing health