The Manager, Planning role focuses on developing and executing media strategies for assigned brands. Responsibilities include collaborating with cross-functional teams to deliver integrated campaigns, setting clear objectives and KPIs, and tracking performance to optimize efficiency. The role requires guiding junior team members and contributing to agency process improvements. Key qualifications include a Bachelor's degree in Communication or Marketing, a minimum of 5 years of experience in media planning or integrated communications, and strong analytical and communication skills.
This entry-level role supports the Corporate Affairs team in Thailand, focusing on policy research, stakeholder engagement, and communications. Responsibilities include monitoring regulatory developments in e-commerce and logistics, providing logistical support for government meetings, managing stakeholder databases, and assisting with media monitoring and crisis materials. The position also involves executing local Corporate Social Responsibility (CSR) initiatives and preparing internal reports. Candidates must be recent graduates with a bachelor's degree in relevant fields like Political Science, Law, or Communications. Strong organizational skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment are essential.
The Merchant Ops Analyst enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure compliance with regulations and internal policies. The role involves assessing business use cases to determine merchant eligibility and supporting payment channel activations by coordinating with external partners and internal teams. The analyst collaborates with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently while ensuring a smooth end-to-end merchant experience. The position requires a strong understanding of payment flows, partner requirements, and regulatory considerations to contribute to continuous process improvements.
Pathumwan, Krung Thep Maha Nakhon Bangkok, Thailandfull-time
The Marketing Team Lead manages the internal marketing team and coordinates with external agencies to execute initiatives across content, campaigns, and brand communication. The role involves developing marketing plans, leading end-to-end campaign execution, and ensuring messaging consistency. Key duties include managing marketing operations, conducting performance reviews, and overseeing quality control to drive measurable business growth.
Merchant Support provides customers with undivided attention and care, handling inquiries through various channels to solve customer needs. The role involves analyzing transaction status using operational tools, capturing customer insights for product improvement, and collaborating with departments to resolve issues. Candidates must be responsive, analytical, and able to work during Daylight time (8:00 AM – 8:00 PM Bangkok time/GMT+7).
The Merchant Ops Team Lead enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure regulatory compliance. The role involves assessing eligibility for various business use cases and supporting payment channel activations by coordinating with external partners and internal teams to resolve issues and unblock delays. The position requires close collaboration with cross-functional teams, including Compliance, Risk, Product, Sales, and Partnerships, to streamline onboarding and activation processes while ensuring a smooth end-to-end merchant experience.
This role supports specific functional or business areas regarding information system needs. The Associate Director acts as a liaison between information technology and business for developing and implementing new systems and enhancing existing ones. Responsibilities include evaluating new applications, identifying systems requirements, and coordinating with IT departments and vendors to design, implement, and maintain information systems. The role also involves preparing communications and facilitating presentations on system enhancements. Additionally, the position requires exploring opportunities to improve workflows and build a healthy environment, aligning with business policy to support long-term business growth.
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Date:7 Sept 2026
Service Line / Portfolios:Strategy & Transactions
Location:
Bangkok, TH
**Are you ready to unleash your potential?**
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and [WorldImpact](https://www2.deloitte.com/id/en/pages/about-deloitte/topics/worldimpact.html "https://www2.deloitte.com/id/en/pages/about-deloitte/topics/worldimpact.html") is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
**Work you’ll do**
Our Strategy, Risk and Transactions team in Southeast Asia delivers end-to-end advisory solutions to unlock and preserve value in mergers and acquisitions (M&A), restructuring, investigations, and disputes.
As part of our M&A team, you will bring organizations together through mergers and acquisitions, or create new entities through separations and divestitures, which are among the most complex business activities an organization will ever undertake. Through our end-to-end approach you will help to deliver value throughout the journey, and beyond which can include analyzing financial data, reviewing accounting records, develop financial models, strategic planning, post-merger integration and others. You will also liaise with client executives, lawyers and financial professionals as required and provide support to the leadership.
**Your role as a leader**
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to the clients, people and the communities. Additionally, Manager/Senior Manager/Director across our Firm are expected to:
* Establish a strong leadership brand and inspire their team through passion, integrity, and appreciation of others.
* Make effective use of resources to optimise value.
* Demonstrate the success and efficiency of Deloitte through leveraging its network and people.
* Deliver exceptional quality results and stakeholder value by leveraging each person’s strengths to build high performing teams across businesses and borders.
* Apply deep knowledge of disruptive trends and competitor activity to drive continuous improvement.
* Build deep professional relationships across a diverse network and use a flexible influencing style to gain buy-in and drive impact.
* Translate broader strategy into a compelling team vision and goals as well as align the team and sets priorities to achieve objectives.
* Contribute to building an inclusive talent pipeline by creating a talent experience that attracts, develops and retains diverse, top talent and high performing teams.
**Requirements**
* Undergraduate degree in relevant accounting, business, or finance discipline with outstanding credentials.
* Minimum 6 to 8 years proven record in either M&A strategy, commercial due diligence, financial commercial due diligence, valuation & modeling and/or post-merger integration.
* Minimum 3 to 5 years’ working experience in an Investment Bank or one of the Big 4 firms.
* Proven ability to deliver the full cycle of project management.
* Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership.
* Intermediate to advanced skills in developing presentations and reporting materials using Excel and PowerPoint.
* Global thinker with the ability to consider multiple aspects and potential impacts of issues and anticipate their future implications.
* Experienced in navigating dynamic situations and able to adapt quickly and effectively.
* Excellent written and spoken communication skills in English.
**Due to the volume of applications, we regret only shortlisted candidates will be notified.**
**Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.**
Requisition ID:116452
In Thailand, the services are provided by Deloitte Touche Tohmatsu Jaiyos Co., Ltd. and other related entities in Thailand ("Deloitte in Thailand"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Thailand, which is within the Deloitte Network, is the entity that is providing this Website.
[Apply now »](https://jobs.sea.deloitte.com/talentcommunity/apply/1366977666/?locale=en_GB)
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.
**Get To Know Our Team:**
Agoda Media Solutions partners with tourism boards and destination marketing organizations to help them reach Agoda’s high-intent, first-party audience through marketing campaigns across Agoda’s owned platforms and selected offsite channels.
As our China business continues to grow, we are looking for a **Campaign Operations****Specialist, China DMO**to support the end-to-end delivery of tourism board campaigns.
**The Opportunity:**
* This role will coordinate campaign administration and execution across the full campaign lifecycle from proposal and procurement support through campaign setup, launch, monitoring, reporting and post-campaign review.
* You will work closely with the China Supply team, RTA/DMO, tourism board partners and internal stakeholders across Operations, Legal, Finance, Tax, Brand, Translation and other relevant functions.
**What You’ll Do:**
* Coordinate the operational handover from the China Supply or Business Development team to the RTA/DMO campaign team.
* Support proposal localization, bidding, procurement documentation, vendor registration and related administrative processes.
* Coordinate contract preparation, approvals, signatures and follow-up with internal and external stakeholders.
* Manage the collection, translation, review and approval of campaign assets from tourism board partners.
* Coordinate campaign setup across Agoda Media Solutions products, including onsite placements, destination content, coupons and other relevant activations.
* Support campaign launches and monitor delivery, pacing and operational issues throughout the campaign period.
* Coordinate with internal teams to resolve campaign, creative, inventory, coupon or reporting issues.
* Support the preparation and validation of campaign performance reports in English and Chinese.
* Coordinate campaign review meetings and capture recommendations for renewal or future campaign improvements.
* Develop and maintain campaign trackers, checklists and processes to improve operational efficiency and scalability.
**Required Qualifications:**
* Bachelor’s degree in Marketing, Business, Communications, Tourism, Project Management or a related field.
* Excellent written and verbal communication skills in**Mandarin Chinese and English**.
* At least**2 years of experience**in campaign operations, digital marketing, project management, media operations, account management or a related area.
* Experience working with tourism boards, government agencies, destination marketing organizations or external agencies is preferred.
* Experience with China-based procurement, bidding, contracting or administrative processes is highly desirable.
* Strong project-management skills and the ability to manage multiple stakeholders and deadlines.
* Strong attention to detail and ability to manage documentation, approvals and campaign assets accurately.
* Proactive, organized and comfortable working independently in a fast-paced, international environment.
* Good working knowledge of Excel, PowerPoint and project-tracking tools.
**Preferred Qualifications:**
* Experience in digital advertising, media, travel, hospitality or tourism marketing.
* Familiarity with campaign metrics such as impressions, clicks, engagement, conversions and delivery pacing.
* Experience coordinating localized creative production and content approvals.
* Experience working with cross-functional and regional teams in a matrix organization.
#### Please review our Hiring Process Guidelines before your interview — click [here](https://careersatagoda.com/interview/)to learn how interviewing at Agoda works.
### **Discover more about working at Agoda**
* Agoda Careers[https://careersatagoda.com](https://careersatagoda.com/)
* Facebook[https://www.facebook.com/agodacareers/](https://www.facebook.com/agodacareers/)
* LinkedIn[https://www.linkedin.com/company/agoda](https://www.linkedin.com/company/agoda)
* YouTube[https://www.youtube.com/agodalife](https://www.youtube.com/agodalife)
**Equal Opportunity Employer**
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our [privacy policy](https://careersatagoda.com/privacy-statement).
**Disclaimer**
We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Agoda’s Customer Experience Group (CEG) is a large, globally distributed operation serving millions of customers through thousands of agents across owned sites and BPO partners. This role leads the Enablement Team Engine at the heart of CEG, the three interconnected functions that detect performance gaps, build capability, and drive adoption at scale. Talent Development, Quality Assurance and Change & Communications teams are all part of this function.
With generative AI reshaping how we learn and work, QA automation raising the bar on insight quality, and major platform migrations underway in 2026, this is a pivotal moment to shape how 3,000+ agents and leaders grow, perform, and change.
**What You’ll Do**:
**Strategic Leadership**
* Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications, ensuring they operate as one integrated Enablement engine aligned to CEG business priorities and OKRs.
* Champion the adoption of generative AI across learning, QA, and communications workflows, and lead the function through significant platform migrations and operational transformation.
**Talent Development**
* Own the end-to-end learning architecture, onboarding, continuous learning, leadership development, and specialised upskilling, and drive measurable capability uplift using data from QA and operations to iterate fast.
* Embed coaching frameworks that empower leaders to develop their teams day-to-day, and partner with HR, Operations, and Product to build capability ahead of demand.
**Quality Assurance**
* Lead a QA function that goes beyond scoring, build frameworks that generate actionable behavioural and performance insights, drive automation at scale, and establish calibration processes that ensure consistency across owned sites and BPO partners.
* Use root-cause analysis to influence process, product, and policy decisions upstream, not just to report scores.
**Change & Communications**
* Lead CEG’s change management capability for major transformations, build structured frameworks covering impact assessment, adoption tracking, and resistance management as standard practice across the organisation.
* Own CEG’s internal communications strategy: leadership messaging, channel management, engagement programmes, and knowledge architecture that keeps a distributed global workforce informed and aligned.
**People Leadership**
* Lead, develop, and inspire a team of 140 across three sub-functions, coaching direct reports to operate with strategic independence and building a high-performance culture with clear accountability at every level.
* Drive team engagement and retention; advocate actively for your people’s growth and next career moves.
**Stakeholder Engagement**
* Act as a trusted partner to CEG Operations, HR, Product, and Technology leadership, translating Enablement outputs into business impact and representing the function at senior leadership level.
* Manage BPO partner relationships to ensure Enablement standards are consistently embedded beyond Agoda’s owned sites.
**What We’re Looking For:**
**Required Experience**
* 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with at least 5 years in a senior leadership role managing multi-functional teams.
* Demonstrated track record leading at least two of the three disciplines (TD, QA, Change & Communications) in a large, complex, customer-facing environment.
* Experience designing and scaling learning programmes, QA frameworks, or change initiatives in a contact centre, BPO-managed, or global operations context.
* Strong data orientation, you use metrics to make decisions, evaluate impact, and challenge assumptions, not just to report activity.
* Proven ability to lead through ambiguity and deliver in a high-velocity, iterative environment; comfortable with fast change and imperfect information.
* Excellent communication and influencing skills, able to engage credibly at C-suite level and on the contact centre floor.
* Experience managing or partnering with BPO / outsourced operations is strongly preferred.
**Preferred / Nice-to-Haves**
* Experience with generative AI tools applied to learning design, QA automation, or communications.
* Background in travel tech, e-commerce, or other high-volume digital consumer businesses.
* Familiarity with knowledge management systems and content governance in large-scale operations.
**Why Agoda**
* Scale that matters, your work shapes the capability and performance of thousands of customer-facing professionals across a global operation.
* A data-first, fast-iteration culture where ideas are tested, results are measured, and good work is recognized, no politics, no bureaucracy for its own sake.
* Access to the resources, best practices, and talent networks of Booking Holdings, one of the world’s leading technology companies.
* A genuinely diverse, collaborative team spanning dozens of nationalities, with a Bangkok Operational HQ that is a hub of energy, innovation, and opportunity.
* Competitive compensation, comprehensive benefits, and real scope to grow into broader CEG, Agoda or Booking Holdings leadership.
