Merchant Ops Analyst

The Merchant Ops Analyst enables business growth on the Xendit platform by reviewing and processing merchant KYC profiles to ensure compliance with regulations and internal policies. The role involves assessing business use cases to determine merchant eligibility and supporting payment channel activations by coordinating with external partners and internal teams. The analyst collaborates with cross-functional teams including Compliance, Risk, Product, Sales, and Partnerships to solve onboarding and activation cases efficiently while ensuring a smooth end-to-end merchant experience. The position requires a strong understanding of payment flows, partner requirements, and regulatory considerations to contribute to continuous process improvements.

Conduct business profile review for incoming onboarding merchant accounts

Review all information and submitted documentations ensuring compliance with local regulation and Xendit standards

Process cases based on the priorities set by the team, reworks and their KYC expiry dates

Documentation gathering and record retention of the evidence

Assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit

Report operational, system and policy issues immediately

Achieve the quality and production target

Work extensively with various teams across multiple geographies to fulfill an entity’s KYC requirements as mandated by compliance and regulatory standards

Efficiently manage ad hoc tasks for effective project management

Bachelor’s degree from a reputable university majoring in Business Administration, Finance / Accounting, Communications, or Computer Science/IT

1 to 3 years of experience working in a customer facing role or of similar nature

Professionally fluent in both English and Thai

Standard proficiency with Microsoft Office or Google Suite tools (Word, Excel, Powerpoint, Gdocs, Gsheets, Gslides)