AIG is hiring a Quality Assurance & Training Assistant Manager for its Bangkok Contact Centre. Reporting to the Contact Centre Manager, the role covers quality assurance monitoring, training delivery, complaint management, governance reporting, and operational improvement initiatives across the Contact Centre. The position involves transaction monitoring, coaching, calibration, training material development, complaint handling within SLAs, and supporting transformation projects as a subject matter expert. Candidates should have at least 5 years of experience in Quality Assurance, Training, Complaint Handling and Governance & Reporting, with experience in Salesforce (CRM) and Genesys preferred. Strong English communication, MS Office proficiency, and the ability to work in a dynamic, fast-paced environment are required.
Browse Jobs & Search Results
Hitachi Energy (Thailand) Limited is seeking a Senior Strategic Sales Operations professional to support the Service Business through sales operations, governance, Salesforce CRM discipline, digital business planning, and KPI monitoring. The role focuses on turning sales strategy and business development initiatives into structured implementation plans with clear ownership and measurable results. The successful candidate will monitor pipeline and forecast quality, maintain reporting and governance routines, develop dashboards and workflow tools, and coordinate with Sales, Tendering, Service Operations, Finance, Project Management, Field Service, and business leaders. The position requires 6–8 years of relevant experience, a relevant degree, strong CRM and analytical skills, and fluent spoken and written English and Thai.
Commercial IT Manager at Suntory Beverage & Food supporting digital platforms for commercial teams across Thailand, Indochina, and regional clusters (Taiwan/Hong Kong and Malaysia/Singapore/Indonesia). The role acts as a technology partner for sales and trade marketing, owning platform performance, support, upgrades, and configuration.
This role serves as the Southeast Asia Field Marketing Specialist, focusing on Indonesia and Thailand. The position involves building and executing field marketing strategies to drive product consideration and adoption through integrated go-to-market programs. The specialist partners with country sales and marketing leadership to deepen target-account engagement by industry and segment. Responsibilities include executing account-based programs, managing paid media and content syndication, coordinating content partnerships, and developing country-specific demand generation campaigns. The role also supports cross-SEA initiatives, such as AI-related marketing campaigns, and requires managing program logistics and analyzing data from marketing systems to track ROI.
The Senior Operations Executive will bridge the gap between operational strategy and execution, focusing on enterprise merchant retention and data infrastructure. The role involves managing post-service journeys, designing automated retention frameworks, and standardizing operating procedures to reduce case volume. Key duties include analyzing churn metrics, maintaining data tracking infrastructure, and serving as a liaison between merchants and cross-functional teams like Sales and Product. The position requires a systems architect mindset to build scalable workflows and strict quality verification protocols.
Within Booking Holdings, an enhanced and more connected B2B business is being built within Booking Holdings consolidating the businesses of Booking.com, Priceline and Agoda into a single global division ("New B2B Business") Your center of gravity is deep 1:1 / 1:few ABM on your strategic accounts – that is the majority of your time and where the value is. Alongside it you carry a capped, automation-led 1:many (Lead Gen) responsibility across the tail of your archetype: templated, segment-level campaigns that open accounts and book first meetings for BD. The deep work comes first; the 1:many tier is deliberately bounded so it cannot crowd out the committee-level plays. This is not a high-volume MQL-factory role. What you will do * Research & target your accounts and form a point of view on which product leads and how the relationship expands. * Run a capped 1:many motion over your tail. Templated, segment-level Lead Gen campaigns (built with the shared Marketing Ops Specialist) to open accounts and book BD meetings – and spot when a warming account should graduate into your 1:few tier. Kept deliberately bounded. * Map the buying committee, design the account plays, and create & adapt bespoke assets for your strategic accounts. * Partner with BD/Sales; run and optimize campaigns in the marketing automation platform; own your measurement layer. What you will need (required) * 4+ years in B2B marketing, with 2+ years in ABM, strategic-account, or field marketing. * Account-research and buying-committee-mapping skill – you can build an account dossier and a stakeholder map and turn them into a plan. * Multi-channel campaign orchestration – multi-touch, multi-stakeholder campaigns (email, LinkedIn, events, direct). * Ability to sell a portfolio, not a single product – comfortable matching the right product to a buyer and articulating an expansion path. * Strong BD/Sales partnership instincts; comfortable working without direct authority. * CRM + MAP fluency – a major CRM (e.g., Salesforce) and a marketing automation platform (Pardot / Marketing Cloud Account Engagement, HubSpot, or Marketo). * Data-literate – comfortable defining KPIs and reading dashboards. Strong writing and executive communication. Long-cycle patience and ownership. Nice to have * Travel, travel-tech, fintech/payments, loyalty, marketplaces, or B2B2C / partnership-led experience. * Exposure to intent-data / ABM platforms (6sense, Demandbase, ZoomInfo, Bombora). Event-based engagement (exec dinners, roundtables). ABM certification (ITSMA or equivalent). * Self-serve / PLG onboarding funnels, affiliate/partner-network programs (CJ), or SDR/BDR collaboration. SQL/BI comfort is a plus but not required. How we will measure success Primary (70%): buying-committee engagement depth, pipeline influenced, multi-product expansion, deal velocity, and BD-reported influence on strategic accounts. Secondary (30%): qualified leads/meetings generated from the capped 1:many tier and graduation of warming tail accounts into 1:few.
Salesforce is hiring an Account Solution Engineer for the SMB market in Thailand, based in Bangkok. The role partners with sales to run discovery sessions, build customized product demonstrations, and align multi-product Salesforce solutions to customer business outcomes across various industries. The position requires fluency in Thai and English, at least 2 years of professional experience, and a degree in Computer Science, Software Engineering, MIS, or equivalent. Salesforce certifications, prior solution/sales engineering experience at a CRM or similar technology company, and basic HTML/web programming are listed as nice-to-haves.
AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, recording interactions in CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires prior experience in customer service, call center, insurance, banking, or similar customer-facing roles, with strong Thai and English communication skills, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, maintaining records in internal CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires experience in customer service, call center, insurance, banking, or other customer-facing roles, with strong communication skills in Thai and English, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
Johnson Controls is hiring a Sales Engineer for its Fire Control Security (CFS) solutions business in Bangkok. The role focuses on identifying and pursuing new sales opportunities, conducting site visits and audits, preparing sales presentations and proposals, and tracking activities in CRM. The position collaborates with engineering and technical teams to ensure proposed solutions are feasible and compliant, while building long-term customer relationships. Candidates need more than five years of direct sales experience selling CFS solutions in the construction or building market, strong technical knowledge of CFS systems, and the ability to forecast pricing and prepare quotations. Proficiency in English, solid negotiation and analytical skills, and computer literacy (MS Excel, MS Word; CAD is an advantage) are required. Possession of a car is an advantage.