True Corporation

This role focuses on enhancing store operations to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, usage inquiries, and account setup or promotion changes. Additionally, the role includes basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve unit-defined sales goals. Key responsibilities encompass co-working space operations, where you will serve customers with food and beverages and provide information about True Sphere, TrueBlock Card services, and special activities. In the Product & Sales domain, you will collaborate with the team to maintain service standards and update product knowledge. You will also manage daily operations, including finance, inventory, environment, and systems, while preventing fraud to protect company interests. Furthermore, you will recommend products, offer consultations, and promote True Group products and basic solutions. The After Sales Service component requires efficient management of finance, inventory, and systems. You will handle customer complaints, resolve issues, and provide after-sales service information to ensure customer satisfaction. This involves coordinating with relevant departments to maximize customer satisfaction and resolving problems within an appropriate timeframe.

Lead the Mobile Postpaid Retention function with full accountability for customer retention performance, customer lifetime value growth, churn reduction, and long-term customer value creation across the customer lifecycle. Drive the strategy, governance, and performance of retention programs, customer segmentation, predictive analytics, retention offer management, and revenue recovery initiatives to minimize voluntary and involuntary churn, reduce downsell, and strengthen customer loyalty. Partner closely with Commercial, Product, Digital, Customer Service, Billing Operations, Collections, and Analytics teams to deliver customer-centric retention strategies, enhance customer experience, and achieve sustainable business growth.

This role focuses on enhancing the efficiency of the True Sphere store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while jointly managing sales targets with the team. You will be responsible for co-working space operations, including serving food and beverages to customers and providing information about True Sphere, services, special privileges, and activities from True Block Card. In the Product & Sales area, you will work collaboratively to promote team service standards and maintain up-to-date product knowledge. You will manage daily operations smoothly, including finance, inventory, environment, and systems, while preventing fraud to protect company interests. You will also recommend products, provide advice, and promote sales of True products and basic solutions.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak hours. You will also be expected to support operational processes and maintain a positive brand image at all times. Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will actively recommend mobile packages, internet plans, and devices to meet sales targets. Additionally, you will manage front-office systems for activations and verify customer documents to ensure legal compliance.

This role focuses on delivering exceptional customer service and driving sales performance within a True Branding retail environment. The position requires operating front-office systems for activations, managing transactions, and ensuring strict compliance with company standards and safety protocols. You will be responsible for explaining complex telecom concepts to customers, resolving technical issues, and maintaining accurate inventory records. The role demands the ability to work effectively under pressure during peak hours while collaborating with the team to achieve daily sales targets and operational goals.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will also collaborate closely with the team to achieve store targets and maintain a positive brand image. Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will operate front-office systems for activations and price plan changes while verifying customer documents for legal compliance. Additionally, you will manage payments accurately and execute daily operational procedures to ensure a smooth customer experience.

This role leads the end-to-end B2B after-sales service excellence framework across all non-network customer touchpoints. The position is responsible for service strategy, standards, performance governance, and continuous improvement. You will partner with cross-functional teams to enhance customer journeys, service quality, SLA performance, and operational efficiency. The role also drives service transformation through process optimization, automation, data insights, and service recovery initiatives to deliver sustainable business and customer outcomes. You will own and continuously improve the end-to-end B2B after-sales service experience while defining service standards to drive consistent delivery. The focus is on enhancing customer journeys by identifying pain points and leading improvement initiatives. You will monitor service KPIs, SLAs, and customer satisfaction to drive performance improvements. Additionally, you will lead process optimization, automation, and digital transformation initiatives to leverage customer feedback and operational insights for better service quality.

This role focuses on enhancing store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve unit-defined sales goals. You will serve food and beverages to customers using True Sphere efficiently and provide information about True Sphere, services, special privileges, and special activities from True Block Card. You will work collaboratively to promote team service and maintain up-to-date product knowledge. You will manage daily True Sphere operations smoothly, including finance, inventory, environment, and systems according to company-defined duties, while preventing fraud to protect company interests. You will recommend products, provide advice, and promote sales of True products and basic solutions. You will perform effective oversight of finance, inventory, and systems. You will handle customer complaints, resolve issues, and provide after-sales service information to ensure customer satisfaction. You will coordinate with relevant departments to maximize customer satisfaction and resolve problems within an appropriate timeframe.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and efficient support for various services, including payment processing, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while collaborating with team members to achieve sales goals. You will manage daily operations smoothly, handling financials, inventory, and environmental controls according to company guidelines. The role requires identifying and preventing fraud to protect company interests. You will also recommend products, provide consultations, and promote True Group solutions and basic offerings to customers.

This role focuses on promoting store efficiency and ensuring high-quality service to meet defined targets. You will provide friendly and effective support for various services, including payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve assigned sales goals. You will serve food and beverages to customers using True Sphere efficiently and provide information about True Sphere, True Block Card services, and special activities. The role requires working collaboratively to promote team service and staying updated on company products. You will manage daily operations smoothly, handling finances, inventory, environment, and systems according to company guidelines while preventing fraud to protect company interests. You will also recommend products, provide advice, and promote sales of True products and basic solutions. You will perform effective management of finances, inventory, and systems. You will handle customer complaints and resolve issues, providing after-sales service information as needed to ensure customer satisfaction. You will coordinate with relevant departments to maximize customer satisfaction and resolve problems within an appropriate timeframe.