True Corporation

This role focuses on planning, designing, and managing the Core Transport DWDM/ASON network infrastructure to support Mobile, Broadband, and Corporate Data services. You will define technical standards and guidelines to ensure nationwide coverage that aligns with company objectives and meets the high-bandwidth needs of enterprise customers. The position requires overseeing end-to-end project budgets, managing vendor and supplier performance, and governing Managed Service Providers to ensure optimal technical and commercial outcomes. You will provide technical advisory during procurement processes and contract development. The role involves leading cross-functional teams to manage vendor performance and governance, while also setting priorities and allocating resources for budget planning. You will act as an expert in technical contract and procurement matters, ensuring that all technical specifications and acceptance criteria are met.

Lead the enterprise AI architecture strategy to enable scalable and secure AI adoption across business units. Own the end-to-end architecture governance and technical direction for AI and GenAI solutions. Drive the design and roadmap of enterprise-level AI platforms and shared services to ensure scalability and cross-business adoption. Define and enforce Responsible AI, security, and compliance frameworks while resolving complex architectural challenges. Lead technology evaluation and selection, establishing enterprise-wide architecture patterns and engineering best practices to drive consistency and efficiency.

This role serves as the strategic lead for enterprise-wide AI initiatives, bridging the gap between business objectives and technical execution. The successful candidate will drive the development and implementation of a comprehensive AI strategy that aligns with corporate goals and regulatory requirements. They will coordinate across business units to ensure consistent application of AI technologies and methodologies. The position requires a deep understanding of both the commercial potential of AI and the technical complexities of implementation. Success in this role depends on the ability to manage complex stakeholder relationships and deliver measurable business value through AI initiatives. The individual will be responsible for defining the roadmap for AI adoption and prioritizing high-impact use cases across the organization. They will establish robust governance frameworks to ensure compliance, ethical use, and accountability in AI deployment. Continuous monitoring of AI program performance and value realization is essential to demonstrate ROI and guide future investment decisions. This role demands a balance of strategic vision and operational execution, requiring the candidate to work closely with technical teams to translate business needs into technical solutions.

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions accurately, explaining complex products simply, and ensuring strict compliance with company standards. The position requires a proactive approach to up-selling and cross-selling to meet specific KPIs while maintaining a positive brand image. You will manage daily store operations, including opening and closing procedures, inventory checks, and system documentation. The role involves working under pressure during peak periods and collaborating effectively with the team to achieve branch targets. Candidates must be adaptable, mobile, and willing to relocate to various branches as needed.

This role focuses on promoting operational efficiency within the True Sphere environment to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, inquiries, and account setup. Additionally, the role entails managing basic food and beverage services and collaborating with team members to achieve sales goals. Key responsibilities include serving customers at the co-working space, providing information about True Sphere services and True Block Card benefits, and working effectively within a team to maintain product knowledge. The role requires managing daily operations, including finance, inventory, and system management, while preventing fraud to protect company interests. You will also be responsible for recommending products, offering advice, and promoting sales of True products and solutions. The position requires handling after-sales service by efficiently managing financial and inventory systems. You will receive customer complaints, resolve issues, and provide necessary information to ensure customer satisfaction. This involves coordinating with relevant departments to address problems promptly and maintaining a professional demeanor and attitude throughout the service process.

This role involves supporting the Manager in overseeing retail sales and service operations to ensure alignment with established standards and business objectives. The position requires acting as a key driver in coaching, mentoring, and developing team members through structured guidance and performance feedback. The successful candidate will collaborate closely with cross-functional teams to enhance service quality, improve customer experience, and drive overall team performance. The responsibilities include planning and managing the end-to-end sales process within the assigned retail store, including sales execution and after-sales service. The role requires supervising and coaching team members on customer service delivery and problem resolution. Additionally, the position involves coordinating with cross-functional teams to resolve customer issues effectively and analyzing sales performance to identify improvement opportunities.

The AI Engineer plays a critical role in designing, building, and deploying AI and Generative AI solutions to drive business value. This position focuses on enhancing customer experience and operational efficiency by developing enterprise-grade AI applications, agents, and automation workflows. The role requires close collaboration with cross-functional teams to gather requirements and implement solutions across various business domains, including customer care and network operations. Additionally, the engineer will contribute to the development of foundational AI platforms and services, ensuring robust MLOps and LLMOps practices are in place for scalable production environments. Key responsibilities include supporting the full lifecycle of AI/ML and GenAI solutions, from initial design and development to deployment and monitoring. The engineer will work on building and enhancing AI platforms, including APIs, orchestration components, and foundational capabilities such as RAG and vector databases. They will also participate in data pipeline development, model deployment, and governance activities to ensure security and compliance. The role offers the opportunity to work on cutting-edge AI initiatives, including proof-of-concepts and experimentation with internal teams and technology partners.

This role focuses on bridging the gap between business needs and technical solutions. You will analyze complex business requirements and translate them into clear functional specifications and technical designs. The position involves close collaboration with cross-functional teams, including developers, QA, and stakeholders, to ensure the successful delivery of high-quality software solutions. You will also play a key role in system integration testing, defect analysis, and driving continuous improvement within the development lifecycle. The ideal candidate will leverage AI tools to enhance analysis and documentation efficiency while maintaining strict adherence to security and privacy standards. You will provide hands-on technical guidance during testing and post-launch phases, ensuring that all integration specifications are accurate and that engineering delivery aligns with architectural intent. This role requires a proactive approach to problem-solving and a strong commitment to delivering value through efficient and secure system implementations.

The Customer Service Associate supports daily operations at True Sphere lounge located at Suvarnabhumi Airport. The role focuses on delivering friendly and efficient service including food and beverage orders, payment processing, usage inquiries, and product promotions while ensuring high customer satisfaction. Associates manage co-working space services, provide information on True Black Card benefits and special activities, and collaborate with the team to meet sales targets. Daily responsibilities include overseeing financial transactions, inventory control, system operations, and fraud prevention to protect company interests. The position also involves handling customer complaints, resolving issues promptly, and coordinating with other departments to deliver excellent after-sales support. Shift work is required with a schedule of five days per week.

Deliver exceptional customer service and drive sales performance in a True Branding shop. Ensure accurate transaction handling, compliance with company standards, and maintain a positive brand image while supporting operational processes. Provide professional assistance to customers for inquiries, after-sales service, and complaints. Explain complex telecom concepts in simple terms and resolve basic technical problems such as SIM activation and device inquiries. Recommend mobile packages, internet plans, and devices based on customer needs while performing up-selling and cross-selling to meet sales targets. Operate front-office systems for activations and after-sales handling. Verify customer documents for legal compliance and handle payments accurately. Manage inventory checks, execute daily store procedures, and coordinate with team members during high-traffic periods to achieve shop targets.