As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. **What You’ll Do:** * Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. * Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. * Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. * Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. * Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. * Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. * Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. * Ensure support provided by the team is efficient and consistent. * Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. * Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. * Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. **What You’ll Need:** * Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. * Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. * Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. * Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. * In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. * Extensive organizational skills with a strong inquisitive mindset.
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The Field Service Engineer delivers service for analytical and scientific instruments used by customers in research, industrial, and healthcare settings. Duties include installing, maintaining, troubleshooting, and repairing complex equipment, supporting customer needs, training customers on equipment operation, documenting service activities, and preparing detailed reports. The role requires an advanced degree with no prior experience, or a bachelor's degree plus two years of hands-on technical experience. Preferred study areas include electronics, engineering, physics, and chemistry. The posting also requires component-level troubleshooting skills, customer service and communication ability, technical documentation and schematic interpretation, safety and quality compliance, and travel within the assigned territory.
AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, recording interactions in CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires prior experience in customer service, call center, insurance, banking, or similar customer-facing roles, with strong Thai and English communication skills, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
Razer is hiring a Customer Service and Merchant Support Specialist in Bangkok to support end-to-end merchant operations and deliver high-quality support to merchants and customers. The role acts as an operational liaison across Business Development, Risk, Compliance, Product, Engineering, and Operations, covering merchant onboarding, payment operations, fraud management, complaint handling, and ongoing merchant support, with attention to Bank of Thailand regulatory expectations including KYM/KYC and Central Fraud Registry obligations. The position requires a bachelor's degree in a related discipline and at least three years of experience in merchant support, customer service, or payment operations, plus proven cross-functional team experience. Candidates must be fluent in Thai and English, able to manage multiple priorities in a fast-paced environment, and willing to work rotating shifts. Experience with banks, payment gateways, e-wallets, and payment processing flows is preferred.
AIG Insurance Thailand is hiring a Customer Service Representative (Inbound) based in Bangkok on a full-time basis. The role involves handling inbound customer enquiries, assessing customer needs, providing timely and accurate resolutions, maintaining records in internal CRM systems, and collaborating with internal stakeholders to resolve escalated cases. The position requires experience in customer service, call center, insurance, banking, or other customer-facing roles, with strong communication skills in Thai and English, multitasking ability, problem-solving skills, and proficiency in Microsoft Office and customer service systems.
This strategic leadership role at Suntory defines and implements customer service strategies aligned with inventory and distribution requirements, optimizing costs while ensuring service excellence. The position manages order fulfillment and on-time delivery for the domestic market, driving operational efficiency across service levels, OSA, trade inventory, and market speed. The role leads the Customer Service team, manages key client relationships with major retailers such as 7-Eleven, Tesco, and Big C, oversees the Implant team, and coordinates with internal teams and 3PL providers. Candidates need at least 10 years of supply chain experience covering logistics, warehouse, import-export, and customer service, plus matrix organization experience and strong English skills.
This graduate analyst role sits within Deloitte's Sales & Service offering in Bangkok, supporting the delivery of Salesforce-based customer experience engagements under the PMO. The position involves gathering client business and technical requirements, contributing to solution design and systems integration on the Salesforce platform (Sales Cloud and Service Cloud), and assisting with project coordination, on-time/on-budget delivery, and end-to-end customer journey follow-up. Candidates are expected to have at least one year of relevant PMO or project management support experience, a degree in Business, Engineering, Computer Science, IT or a related field, and familiarity with CRM processes. Working knowledge of front-end frameworks plus SQL, HTML and CSS, along with the ability to facilitate requirements workshops and consult with varied stakeholders, is required.
Service Level Manager at Kyndryl in Bangkok, responsible for managing, monitoring, and continuously improving service performance against agreed SLAs, OLAs, and customer expectations. The role bridges customers, service delivery teams, vendors, and internal stakeholders to keep services aligned with business objectives and contractual commitments. The position defines and manages SLAs/OLAs, monitors service performance metrics, prepares reports, identifies performance gaps, coordinates corrective actions, and facilitates service review meetings. It also supports contract governance, collaborates with Incident/Problem/Change/Capacity/Availability teams, maintains the service level management framework, manages customer expectations, and drives continuous improvement initiatives.
This role involves managing the daily operations of a customer service team to ensure optimal performance and achievement of KPIs. The position requires overseeing process optimization, monitoring performance metrics, and developing training programs for agents. The role also entails handling escalations, collaborating with cross-functional teams, and maintaining quality assurance processes to enhance service delivery and customer experience.
The Service Level Agreement Project Lead will govern, execute, monitor, and continuously improve SLAs across service projects and lifecycle service commitments. The role covers scope, deliverables, targets, risks, financials, HSE requirements, KPI monitoring, corrective actions, customer reviews, claims, resources, documentation, and escalation management. The successful candidate will have a relevant bachelor's degree and 6–8 years in project management, service operations, service agreement management, or customer-facing service delivery. Experience with SLAs, KPIs, customer contracts, performance reviews, and lifecycle commitments is preferred, while PMP, ITIL, or another relevant certification is advantageous. English and Thai proficiency, stakeholder leadership, analytical problem-solving, contract and risk management, and financial acumen are required.