Retail Sales Associate - True Corporation

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak hours. You will also be expected to support operational processes and maintain a positive brand image at all times.

Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will actively recommend mobile packages, internet plans, and devices to meet sales targets. Additionally, you will manage front-office systems for activations and verify customer documents to ensure legal compliance.

• Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues
• Explain complex telecom concepts in simple terms and resolve basic technical problems
• Recommend mobile packages, internet plans, and devices based on customer needs
• Perform up-selling and cross-selling to meet assigned KPIs and sales targets
• Maintain up-to-date knowledge of mobile plans, fiber internet, promotions, and device contracts
• Operate front-office systems for activations, price plan changes, and after-sales handling
• Verify customer documents and ensure legal compliance in contracts
• Handle payments accurately via cash, card, QR systems, or True App
• Check stock accuracy for devices, SIM cards, and accessories
• Execute daily store opening and closing procedures while ensuring equipment safety
• Manage high customer traffic during peak periods while maintaining service quality
• Coordinate with team members to achieve shop targets and ensure smooth shift handovers

• Bachelor’s degree in any field
• Good personality and clear communication skills
• Ability to work shifts, weekends, and holidays
• Sales experience with KPI targets
• Basic English communication skills
• Service Mindset
• Highly accountable for all assigned tasks and deliverables
• Adaptability under Pressure
• Teamwork & Collaboration
• Highly mobile and fully open to relocation and business travel across various branches

• Experience in the telecommunications or retail industry
• Proficiency in English and Thai
• Strong problem-solving skills