Retail Sales Associate

This role focuses on delivering exceptional customer service and driving sales performance within a True Branding shop. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure in a fast-paced retail environment.

You will serve as the primary point of contact for customers, assisting with inquiries, resolving technical issues, and explaining complex telecom products. The role involves operating front-office systems for activations and managing payments. Additionally, you will support daily store operations, including opening and closing procedures, while maintaining a positive brand image.

• Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues
• Explain complex telecom concepts in simple terms and resolve basic technical problems
• Recommend mobile packages, internet plans, and devices based on customer needs
• Perform up-selling and cross-selling to meet assigned KPIs and sales targets
• Maintain up-to-date knowledge of mobile plans, fiber internet, promotions, and device contracts
• Operate front-office systems for activations, price plan changes, and after-sales handling
• Verify customer documents and ensure legal compliance in contracts
• Handle payments accurately via cash, card, QR systems, or True App
• Check stock accuracy for devices, SIM cards, and accessories
• Execute daily store opening and closing procedures while ensuring equipment safety

• Bachelor’s degree in any field
• Good personality with clear communication skills
• Sales experience with a proven track record of meeting KPI targets
• Basic English communication skills
• Service-oriented mindset
• Ability to work shifts, weekends, and holidays
• Highly accountable for all assigned tasks and deliverables
• Adaptability under pressure
• Strong teamwork and collaboration skills
• Willingness to relocate and travel to various branches