Bangkok, Thailand
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Listing record updated: October 9, 2026. We archive records after 60 days without an update. This date does not confirm that the employer is still hiring.
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This Associate Director role focuses on Retail & Marketplace eCommerce Business Strategy & Growth for Makro PRO. The position involves leading end-to-end strategies for first-party and third-party business models to drive GMV, revenue, and profitability. The role also encompasses Customer Experience & Conversion Optimization, operational excellence initiatives, and team leadership. Key duties include analyzing business data, managing cross-functional projects, and mentoring leaders to improve stakeholder management and execution capabilities.
Lead end-to-end strategy for Retail eCommerce and Marketplace business models
Develop commercial strategies to drive GMV, revenue, and profitability
Identify new business opportunities and market trends
Monitor business performance and recommend improvement actions
Collaborate with Sales, Marketing, Merchandising, and Operations teams
Own the end-to-end customer experience strategy across all touchpoints
Drive operational excellence initiatives across fulfillment centers and delivery networks
Lead cross-functional projects involving supply chain, logistics, and technology
Analyze business data to identify opportunities and risks
Coach and mentor leaders to strengthen strategic thinking and execution excellence
Minimum 10+years of experience in e-commerce or marketplace businesses
At least 5 years in a leadership role
Proven track record of leading high-performing commercial and operational teams
Demonstrated experience driving operational excellence and large-scale transformation initiatives
Strong analytical and problem-solving skills with proficiency in data-driven decision-making
Excellent communication, presentation, and stakeholder management skills
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