Associate, True Sphere

This role focuses on enhancing store operations to meet defined targets, ensuring high service quality and customer satisfaction. The position involves providing friendly and efficient service for various functions, including payments, usage inquiries, and account setup or promotion changes. Additionally, the role includes basic food and beverage service within True Sphere, a first-class service environment, while managing sales alongside team members to achieve unit-defined sales goals.

Key responsibilities encompass co-working space operations, where you will serve customers with food and beverages and provide information about True Sphere, TrueBlock Card services, and special activities. In the Product & Sales domain, you will collaborate with the team to maintain service standards and update product knowledge. You will also manage daily operations, including finance, inventory, environment, and systems, while preventing fraud to protect company interests. Furthermore, you will recommend products, offer consultations, and promote True Group products and basic solutions.

The After Sales Service component requires efficient management of finance, inventory, and systems. You will handle customer complaints, resolve issues, and provide after-sales service information to ensure customer satisfaction. This involves coordinating with relevant departments to maximize customer satisfaction and resolving problems within an appropriate timeframe.

• Serve food and beverages to customers using True Sphere efficiently
• Provide information about True Sphere, TrueBlock Card services, and special activities
• Collaborate with the team to maintain excellent service standards and update product knowledge
• Manage daily operations smoothly, including finance, inventory, environment, and systems
• Prevent fraud and protect company interests
• Recommend products, offer consultations, and promote True Group products and basic solutions
• Handle customer complaints and resolve issues to ensure high customer satisfaction
• Coordinate with relevant departments to maximize customer satisfaction and solve problems within appropriate timeframes

• Bachelor's degree in Computer Science, Information Technology, or related field
• Personality suited for service-oriented work
• Ability to work in shifts (5 days/week)
• Minimum 1 year of customer service experience
• Experience working with data systems and operating systems
• Experience and ability to provide customer service
• Good personality, polite, and negotiation skills
• Appropriate demeanor and positive attitude towards work and service
• Good English communication skills
• Knowledge of food and beverage service