Associate, True Sphere - True Corporation

This role focuses on enhancing the efficiency of the True Sphere store operations to meet defined targets, including service quality and customer satisfaction. You will provide friendly and efficient service for various functions such as payments, usage inquiries, and account setup or promotion changes. The position involves basic food and beverage service within True Sphere, a first-class service environment, while jointly managing sales targets with the team.

You will be responsible for co-working space operations, including serving food and beverages to customers and providing information about True Sphere, services, special privileges, and activities from True Block Card. In the Product & Sales area, you will work collaboratively to promote team service standards and maintain up-to-date product knowledge. You will manage daily operations smoothly, including finance, inventory, environment, and systems, while preventing fraud to protect company interests. You will also recommend products, provide advice, and promote sales of True products and basic solutions.

• Serve food and beverages to customers using True Sphere efficiently
• Provide information about True Sphere, services, special privileges, and activities from True Block Card
• Collaborate with the team to promote excellent service standards and update product knowledge
• Manage daily operations smoothly, including finance, inventory, environment, and systems
• Prevent fraud and protect company interests
• Recommend products, provide advice, and promote sales of True products and basic solutions
• Handle after-sales service by receiving complaints, solving problems, and coordinating with relevant departments to ensure customer satisfaction
• Manage financials, inventory, and systems efficiently

• Bachelor's degree in Computer Science, Computer Engineering, or Information Technology
• Personality and passion for customer service
• Ability to work in shifts (5 days/week)
• Minimum 1 year of customer service experience
• Experience working with data systems and operating systems
• Experience and ability to provide customer service
• Good personality, polite, and negotiation skills
• Appropriate behavior and a positive attitude towards work and service
• Good English communication skills
• Knowledge of food and beverage service

• Strong interpersonal and communication skills
• Ability to remain calm and professional under pressure
• Problem-solving mindset