Retail Sales Associate - True Corporation

This role focuses on delivering exceptional customer service and driving sales performance within a retail environment. You will be responsible for handling transactions, managing inventory, and ensuring strict compliance with company standards. The position requires a service-oriented mindset and the ability to work effectively under pressure during peak business hours. You will also collaborate closely with the team to achieve store targets and maintain a positive brand image.

Key duties include providing professional assistance to customers, explaining complex products in simple terms, and resolving basic technical issues. You will operate front-office systems for activations and price plan changes while verifying customer documents for legal compliance. Additionally, you will manage payments accurately and execute daily operational procedures to ensure a smooth customer experience.

• Provide professional assistance to customers for inquiries, after-sales service, complaints, and urgent issues
• Explain complex telecom concepts in simple terms and resolve basic technical problems
• Recommend mobile packages, internet plans, and devices based on customer needs
• Perform up-selling and cross-selling to meet assigned KPIs and sales targets
• Maintain up-to-date knowledge of mobile plans, fiber internet, promotions, and device contracts
• Operate front-office systems for activations, price plan changes, and after-sales handling
• Verify customer documents and ensure legal compliance in contracts
• Handle payments accurately via cash, card, QR systems, or True App
• Check stock accuracy for devices, SIM cards, and accessories
• Execute daily store opening and closing procedures while ensuring equipment safety

• Bachelor’s degree in any field
• Good personality and clear communication skills
• Service-oriented mindset
• Ability to work shifts, weekends, and holidays
• No history of financial misconduct or fraud
• Basic English communication skills
• Highly accountable for all assigned tasks and deliverables
• Adaptability under pressure
• Teamwork and collaboration
• Highly mobile and open to relocation and business travel across various branches

• Experience in retail sales or customer service
• Proficiency in Thai and English communication
• Strong problem-solving skills