Browse Jobs & Search Results

Recruitment Training - Contract (SPX Express) - Operations

Shopee

SPX Express (Shopee) is hiring a Recruitment Training specialist on a contract basis within its Operations team in Bangkok. The role conducts online onboarding and training sessions for large groups of new hires, covering recruitment workflows and communication skills so they can start working quickly and effectively. Duties include managing training schedules and recruitment registration, preparing and updating training materials, slides, and interactive content for online classes, and coordinating with relevant teams to set up online sessions. Candidates need a bachelor's degree in any field, 0-1 year of training experience, and proficiency with online learning platforms and instructional design tools.

SOC Operations (SPX Express) - Operations - Bangkok

Shopee

This role focuses on managing Rework and Return processes, ensuring operational control and problem-solving. The position involves managing workforce performance, coordinating with cross-functional departments, and maintaining compliance with safety standards. The role requires strong analytical skills, spreadsheet proficiency, and the ability to handle operational issues and SLA control. Candidates must be willing to work in a fast-paced environment, handle extended working hours during campaigns, and work mostly in afternoon or night shifts.

Sorting Operations Samut Prakan - SPX Express (Contract) - Operations

Shopee

This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.

Strategic Workforce Project (SPX Express) - Operations

Shopee

This role sits within SPX Express Operations at Shopee in Bangkok and focuses on owning and executing projects independently to drive excellence improvements across ticket management and in-house hiring workstreams. Main duties include leading process improvement projects, designing incentive schemes, driving AI and automation initiatives, and optimizing team infrastructure and governance models. The position requires an experienced PMO with strong critical thinking and analytical skills to identify problems, root causes, and fix plans. Candidates should be effective problem solvers, capable of coordinating with managers across SPX, presenting to senior stakeholders, and managing upward. A bachelor's degree, 3+ years of experience, and a consulting or strategy background are preferred, along with proficiency in English and interest in AI and process automation.

Network Planning Lead (SPX Express) - Operations - Bangkok

Shopee

This role involves leading a team to develop frameworks for analyzing and optimizing the SPX network across all miles regarding cost, speed, and capacity. The position requires designing end-to-end order flows to support growth and SLA improvements. Responsibilities include configuring the SPX network in-house systems, proposing solutions for middle-mile routing, and troubleshooting operational issues. The role also requires coordinating with internal and external stakeholders to align on business directions and serving as a SWAT team during critical network configuration moments. Candidates must have a Bachelor or Master degree, preferably in Logistics Engineering or Supply Chain Management, and at least 5-7 years of experience in operations strategy or business development. The ideal candidate demonstrates strong leadership, analytical thinking, and problem-solving skills.

CTO Project Management Lead (SPX Express)

Shopee

This role involves leading strategic projects across express delivery operations, including First Mile, Direct Delivery, Mega Hub, and Last Mile. The position focuses on operational performance and quality initiatives to improve network SLAs and reduce package losses. Responsibilities also include fleet and capacity optimization, resource governance, and enabling system tools. The role requires managing a team of Project Support Associates and reporting to senior leadership.

Customer Experience Automation (SPX Express)

Shopee

This role at Shopee's SPX Express division in Bangkok focuses on driving AI and automation initiatives to optimize Customer Service efficiency, service quality, and overall customer experience. Key duties include analyzing operational metrics and customer touchpoints to identify trends and automation opportunities, as well as supporting chatbot and self-service deployment through testing, monitoring, and optimization. The position requires proficiency in SQL, Python, and data visualization tools such as Power BI or Tableau, along with hands-on experience using Generative AI tools like ChatGPT, Gemini, or Claude. Candidates should also be skilled in low-code and RPA automation tools such as Google Apps Script, Power Automate, Zapier, Make, or UiPath to optimize cross-functional workflows.

Sorting Center Strategy & Performance Improvement Lead (SPX Express) - Engineering and Technology - Bangkok

Shopee

This lead role manages a team of strategists to improve sorting-center cost, speed, and capacity through operational analysis, solution design, and implementation tracking. The position involves large-scale SQL and analytics work, cross-functional project ownership, budget and peak-campaign planning, monthly performance tracking, post-mortems, and regular presentations to senior management. Candidates need a bachelor’s degree in a quantitative field or equivalent quantitative experience, at least three years in strategy, consulting, operations, analytics, or a related discipline, and experience implementing recommendations that improved a metric. Strong SQL, another analytics tool, statistical techniques, and professional Thai and English proficiency are required. Team-management experience is preferred.

Service Point Operations (Contract) - SPX Express - Operations - Bangkok

Shopee

The role is a contract position in Bangkok focused on Service Point and Parcel Shop operations for SPX Express. The successful candidate will resolve daily operational issues, support parcel acceptance, sorting, bagging, returns, and handover to middle-mile or linehaul logistics, while coordinating shop escalations with internal teams. The position also involves onboarding and training retail shops, agency partners, or franchise outlets, recommending workflow and digital-tool improvements, and tracking feedback to refine operational guidelines. Candidates need a bachelor's degree or above, strong analytical and problem-solving skills, Excel proficiency, and the ability to work with complex data and multiple priorities.