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FNOL - Claim Support

AIG

AIG is hiring an FNOL - Claim Support professional in Bangkok to provide operational and administrative support across the claims lifecycle. The role handles claims intake, system administration, documentation management, vendor billing, and coordination with Finance, Underwriting, Distribution, and Operations to ensure claims are processed accurately and on time. Candidates need experience in claims administration, insurance operations, or customer service, strong attention to detail, organizational and stakeholder management skills, proficiency in Microsoft Office and claims management systems, and Thai with intermediate written and spoken English.

Complex Claim Adjuster

AIG

AIG is hiring a Complex Claim Adjuster for its Bangkok office to manage complex Marine and Carrier's Liability claims, including large-loss, litigated, and technically challenging cases. The role involves partnering with internal and external stakeholders to deliver fair, timely, and customer-focused claim outcomes while maintaining strong governance and cost discipline. The position requires proven experience handling Marine and Carrier's Liability claims, strong technical knowledge of marine insurance coverage, claims investigation, reserving, and settlement practices. Candidates must be fluent in Thai and have full professional proficiency in English, with strong analytical, negotiation, and stakeholder management skills.

Complex Claim Adjuster

AIG

AIG is hiring a Complex Claim Adjuster to join its Claims team in Bangkok, handling complex and high-severity Property & Casualty claims, including litigated matters and customer complaints. The role involves managing end-to-end claim resolution, providing technical guidance to colleagues, partnering with internal and external stakeholders, and driving process improvements while maintaining sound reserving and compliance practices. The position requires proven experience in Property & Casualty claims handling, including complex and litigated cases, with strong technical knowledge of coverage, investigation, reserving, and resolution. Candidates must have fluency in Thai and full professional proficiency in English, along with strong analytical, negotiation, and stakeholder management skills.

HS Claim, Analyst

AIA Group Ltd

The HS Claim Analyst at AIA Thailand is responsible for determining the validity and authorising settlement of individual health insurance claims. Duties include assessing and settling claims arising from policies in force, making recommendations and guidelines for claims handling, liaising with solicitors and third parties during investigations and negotiations, processing claims documents in a timely manner, and responding to inquiries related to claims processing. The role also involves exploring workflow improvements and supporting a healthy work environment. Candidates must complete a criminal background check prior to joining in accordance with AIA Thailand's recruitment policy and PDPA requirements.

HS Claim, Analyst

AIA Group Ltd

The HS Claim Analyst at AIA (Thailand) is responsible for determining the validity of individual health insurance claims and authorising their settlement. The role assesses and settles claims arising from policies in force, processes related documents in a timely manner, responds to claims inquiries, and liaises with solicitors and other third parties during investigations and negotiations to protect AIA's interests. The position also handles other related tasks, recommends claims guidelines, and identifies opportunities to improve workflow and build a healthy working environment, in line with business policy and long-term growth. Candidates must complete a criminal background check prior to joining per AIA (Thailand) Company Limited's recruitment policy and PDPA requirements.

Strategy Project Management (Recovery& Claim) (SPX Express) - Operations - Bangkok

Shopee

This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.

Contract Manager

Hitachi

The Contract Manager is responsible for contract management from tendering through final execution in accordance with Hitachi Energy’s internal guidelines and governance procedures. The role supports business growth by managing contract and claim methodologies, reviewing commercial and technical tender terms, identifying contractual baselines and risks, and overseeing payments, claims, variations, warranties, and guarantees. The manager establishes change-control processes, protects Hitachi Energy’s contractual interests, supports negotiations and dispute resolution with Legal, drafts purchase orders and subcontracts, and works with project and sales managers on risk mitigation. Candidates need a relevant bachelor’s degree, at least five years in contract management with an EPC company or major electrical manufacturer and supplier, and knowledge of local contracting standards and FIDIC or Orgalime.

Sorting Operations Samut Prakan - SPX Express (Contract) - Operations

Shopee

This role focuses on managing Inbound and Outbound processes with strong operational control and problem-solving skills. The position involves managing workforce, monitoring daily team performance, and ensuring smooth workflow execution. Key duties include supporting productivity and quality targets, maintaining compliance with operational and safety standards, and controlling backlog and SLA. The role requires good coordination with cross-functional departments and driving continuous improvement to enhance operational efficiency.

Head of Auto Claims

AIG

The Head of Auto Claims reports to the Thailand Country Claims Manager and is responsible for delivering the Auto Claims strategy, team performance, budget, and talent management. The role leads claims teams and manages relationships with profit centres, the regional office, distribution channels, and business partners. The position designs and implements Auto Claims strategies aligned with global and international claims, country business plans, claims workflow and systems, service performance, regulatory requirements, and risk policies. It also manages people management, reporting, operational efficiency, and control of total claims costs.