Strategy Project Management (Recovery& Claim) (SPX Express) - Operations - Bangkok - Shopee

This role focuses on managing dispute, claim, and clawback performance within SPX Express operations. The position involves identifying bottlenecks, maximizing clawback strategies, and designing mitigation strategies for network risks. The role requires analyzing processes to improve cost, quality, and lead time, and preparing reporting tools for key performance indicators. It also entails managing multiple stakeholders to align on goals and drawing up business cases for process improvements.

Manage day-to-day dispute & claim & clawback performance identify key bottlenecks and react quickly to resolve any issues

Maximize clawback strategy and liquidation performance

Identify key risk areas to the network operation and design mitigation strategies

Identifying opportunities in the processes, including forecast, planning, physical processes to improve cost, quality and lead time

Drawing up a business case about (your) ideas for improvement, with which you convince stakeholders to set up the processes differently

Collecting data and setting up improvement processes after data analysis

Prepare reporting tools/templates for Key performance indicators towards internal stakeholders as well as customers

Managing multiple stakeholders, internal and external to SPX Express, to align on a single goal and direction

Bachelor’s or Master degree in business administration, human resources, or a relevant field

A minimum of 2-5 years of experience in consulting, financial and accounting, economics, and project management

Knowledge of legal and practices related to day-to-day management of employees

Ability to work successfully in a dynamic environment

Capability to communicate clearly, concisely and effectively to all employees at all levels of the organization